ControlUp Release Notes

New Features

• Roles and groups in audit log – A user’s assigned roles and SAML SSO groups are now recorded in the audit log each time they sign in.
• Default home page in audit log – Changes to the organization’s default home page are now recorded in the audit log.
• Roles page is larger – The page to assign permissions to roles now opens larger and takes up more space on the screen to make it easier to configure roles.
• Tooltips for your email and UPN – Added tooltips to your profile information so that you can easily differentiate between your email and UPN. Note that the UPN is shown only if you sign in with SAML.

Fixes

• Fixed an issue displaying VDI & DaaS historical reports for organizations that haven’t upgraded to the new data pipeline.

• VDI & DaaS reports have moved – VDI & DaaS historical reports have moved out of the VDI section and now have their own icon on the main sidebar. This allows you to access reports without having to sign in to your VDI & DaaS environment, and they remain accessible even when no ControlUp monitor is available. New permissions for accessing reports are available under the Reports permission category.
• Permissions for accessing sections of the VDI & DaaS web interface – You can now separately control permission for accessing the Overview and Details tabs in the VDI & DaaS web UI. You can set these permissions under the VDI & DaaS category when configuring a role in DEX.
• Default home page – You can now control which section of the DEX platform opens when you sign in by setting the Default Home Page. For example, if you set the default home page to VDI & DaaS, then you will automatically be taken to the VDI & DaaS section when you sign in to the DEX platform.
• Easily invite Real-Time Console or Solve users to the DEX platform – When inviting users to your ControlUp organization in DEX, you can now select to Invite VDI users. A list of all users who have signed into the Real-Time Console or Solve within the last 6 months appears, and you can select users to invite to the DEX platform.
• Test your SAML configuration – Use the new Test button in the SAML settings page to perform a test login through your IdP and confirm that SSO is configured correctly.
• New default user role for VDI & DaaS users – We added a new default user role VDI & DaaS admins which contains permissions only relating to the VDI & DaaS web UI. This role can be useful to assign to users who will be using the DEX platform only to access the VDI & DaaS web UI.

New Features

• Override login methods for specific users – Override the login methods for a user if you don’t want the user to be allowed to sign in with one of the globally allowed login methods. When you override a user’s login methods, you can only remove one of the globally allowed login methods.
• Import and export SAML SSO metadata – To make it easier to set up SAML SSO, you can now export and import metadata between ControlUp and your Identity Provider.
• Set permission scope using device tags – In addition to device groups, you can now also use device tags to scope permissions to certain devices. A permission applies to a device only if the device is in one of the specified device groups or has at least one of the specified tags.
• VDI & DaaS login methods  – You can now select whether to authenticate to the VDI & DaaS web console using LDAP or your email address-based ControlUp account. Note that the new login method is currently available only to Real-Time DX 9.0 beta users.
• IP Restrictions – You can use IP restrictions to limit access to your ControlUp organization based on a user’s public IP address. If you enable IP restrictions, a user can sign in to your organization only if their IP address is on the IP Allow List.
• SSO support for multiple ControlUp organizations – You can now use SSO to access multiple different ControlUp organizations from the same Identity Provider tenant. To do this, edit the Relying Party Trust Identifier field to create a unique identifier for each organization.
• SAML Single Logout (SLO) – To use SLO (if supported by your IdP), copy the new Assertion Logout URL field from the DEX SAML settings page into your IdP.

New Features and Capabilities

• Set user roles with IdP groups – If you use SAML SSO, you can now assign roles to ControlUp users based on user groups in your IdP.
• New built-in user role “No Permissions” – Added a new built-in user role No Permissions. This is now the default user role applied to new DEX user accounts automatically provisioned with SAML.
• Set permission scope using device tags – You used to be able to scope permissions to certain devices by targeting device groups. Now, you can use a combination of device groups and tags. A permission applied to a device only if the device is in one of the specified groups or has at least one of the specified tags.
• Submit and vote on feature requests – Our feature request platform, UserVoice, is now accessible from the DEX platform. To access UserVoice, click on the Resource Center in the bottom-left corner of the application.
• When you sign in with SAML, you can click on your profile icon to see your SAM Account Name and Distinguished Name. This information is useful for signing in to your VDI & DaaS environment.
• IdP-initiated SAML SSO – You can now sign in to ControlUp using IdP-initiated SAML SSO. Note that this requires you to configure your IdP to send an additional attribute.

New Features and Capabilities

• Added the user permission Access VDI & DaaS. Users must have this permission to access your VDI & DaaS environment through the DEX platform. Without this permission, the VDI & DaaS button is grayed out and not clickable. The new permission has been added to all existing custom roles, and is included in all default user roles. Learn more.
• You can now sign in to an organization with the same user account from more than one browser or machine at the same time.
• Audit log improvements:
  • You can now apply filters to columns in the Audit Log.
  • The DEX platform audit log now contains events related to Synthetic Monitoring (Scoutbees).

New Features and Capabilities

Added the following updated the DEX login screen:

• If SAML SSO is enabled as a login method, you can now select With SAML from the login screen to use SAML SSO. 
• The title of the login screen now says the name of the organization you are signing in to.
• You can now click Select A Different Organization if you want to go back and sign in to a different organization.

New Features and Capabilities

• New Audit Log – We have a new centralized audit log for your ControlUp environment. For this first release of the new audit log, only access control-related events are recorded to the audit log. To access the audit log, make sure you have the View Audit Log permission and click on the new audit log icon at the bottom left of the page.

New Features and Capabilities

• Dark mode – You can now switch between light and dark mode by clicking on your user profile at the bottom-left of the screen and using the Theme toggle.
• More System Events recorded – The System Events audit log now records events related to organization access and changes to your access control system.

New Features and Capabilities

• Multiple organizations for a single email domain – You can now create an additional organization for your email domain. If your domain has multiple organizations, then you can select which organization to access when you sign in. After signing in, a user can switch organizations by clicking on their profile and selecting Change organization.
• Personal user settings – Users can now change their own personal settings (first name, last name, phone number) by clicking on their profile at the bottom-left of the screen.
• Permissions search bar – When adding permissions to a role, you can now search for permissions.

Currently available only to brand new users, the DEX platform provides the broadest view of your end-users’ DEX (Digital Employee / End-user Experience) from one central user interface. You can make smarter and faster decisions when supporting work-from-anywhere (WFA) employees and other end-users.

From the DEX platform central interface, your are only  a click away from valuable insights about:

• Devices
• UC&C (Unified Communications and Collaboration)
• User sentiment
• Synthetic monitoring
• VDI & DaaS 

Easy login methods

You can sign into your DEX environment using:

• Google
• Azure AD 
• Your email address and password

For details, visit our Configure DEX Login Methods article.

Access to VDI & DaaS

You can link from the DEX platform directly to ControlUp for VDI & DaaS once you have set up that environment. You must first: 

1. Download the Real-Time Console. 
2. Connect to the entities in your VDI & DaaS environment that you want to monitor.
3. Configure a ControlUp Monitor.

You can then come back to your DEX platform and use it to access our web interface (Solve) to observe, analyze and remediate. 

For details on setting up ControlUp for VDI & DaaS, visit our First Steps article.

We’ve added an AI Chatbot to our DEX platform at app.controlup.com. The chatbot enables you to use natural language to interact with the stored data for Endpoint and Apps so you can access information and metrics and not be limited to the existing reports. The bot presents results most suited to the user’s requests, and these could be natural language content, a table/grid or different types of charts.

To use the AI Chatbot, click ControlUp AI in the top-right corner when you are on the Devices or Unified Communications sections of the DEX platform. You must have the permission Access Chatbot.

• The AI Chatbot currently works only with Edge DX data for Endpoints and Apps, concentrating on devices, calls, processes, installed applications and Windows events (for example app crashes).
• The AI Chatbot is currently limited to a single query per request. For example, no cross table queries or very complex queries can be done in a single DB request.
• The more detailed the requests the better. But if your conversation with the bot derails, open a new conversion and ask the same question again.

New Features

• UI improvements to the Overview page and single employee page.
• Improved navigation inside the problem overlay areas.

Fixes

• 198011: Problem overlay areas now support global filters.
• 203898: The UCC bubble on the Gantt chart shows wrong data on tooltip.

Use the new Employee dashboards to monitor employee activity and overall experience. An experience score is calculated for each employee using a customizable scoring system. Employee scores can include metrics from both Endpoints & Apps and VDI & DaaS depending on how the scores are configured.

The new dashboards include:

• Employee experience breakdown by score.
• Experience score comparisons over time.
• Top problems negatively affecting employee experience.
• Experience score breakdown by location.
• User activity and experience details for individual employees.

Learn more about the new employee dashboards and how to customize experience score calculation.

New Features

• Custom scans and remediations – You can now create Custom Issues with your own scripts to scan and remediate issues beyond our built-in options.
• Auto restart devices for manual remediation jobs – You can now configure Auto Restart settings when you initiate a manual remediation Job. If Auto Restart is enabled, then a device will automatically restart if required to complete the remediation. Previously, these settings were available only when configuring a Template.
• New issue category for OS patches – There is now a new issue category called OS patches to scan devices for specific Microsoft KBs. This makes it easier to ensure that your devices are not missing Windows patches. Previously, you had to check for OS patches by scanning for the relevant CVEs.
• Scan devices only once – When configuring a Template’s scanning schedule, you can now enable Scan once to scan each device only one time instead of repeating the scan according to the schedule.
• Usability improvements when selecting issues for a Template – When selecting issues for a Template’s scanning scope, you can now Select all issues from a category and then clear individual issues.

New Features

• Added a notification icon in the top-right corner of the page to let you know important information such as when an application patch is currently unavailable.
• In the Issues over time widget on the Issues page, you can now click on an issue category from the previous day to filter the grid and see which issues were detected on that day. If one of the categories isn’t clickable, that means that no issues from that category were detected on that day.
• More widgets are now clickable to apply filters to the page.
• General performance and reliability improvements. Widgets now load faster!

New Features

• When using the “Select all” checkbox to select/deselect all items in a grid, you can now select whether you want to select/deselect all items on the current page of items, or select/deselect all items on all pages.
• When you drill down into a specific device, you can now select issues across multiple issue categories for manual remediation.
• CDN reverse proxy for patch downloads – All application patch downloads are now routed through our CDN reverse proxy. This means that your devices require access to only a single URL to download application patches from all supported vendors. View our updated list of network requirements to make sure your devices have access to the required URLs.
• Customize Agent settings – Go to Configuration > Agent to customize Secure DX Agent settings. You can customize settings for certain devices by targeting device groups or device tags. You can:
  • Show the Secure DX icon in the system tray. This can be useful for seeing Agent information on a device.
  • Enable Agent debugging logs. These logs can be used by ControlUp Support to help troubleshoot an issue.
  • Disable the CDN reverse proxy. If disabled, devices download application patches directly from application vendor websites/CDNs.
• The Secure DX icon is now hidden from the system tray by default.
• You can now delete manual remediation Jobs. If you delete a Job, it is cancelled and removed from the list of Jobs.
• You can now click the Severity widget on the Apps, Devices, and Devices drilldown page, to filter the grid to only show issues matching the selected severity level.

Secure DX is ControlUp’s solution for real-time security scanning, detection, and remediation for a more secure digital employee experience. Click here to visit our website for more information, or read the documentation to learn how to get started.

Released: June 16th, 2024

Current build: 1680

New Prerequisites

ControlUp Agents

• Any ControlUp Agent running 9.0 now requires .NET Framework 4.8. It is important that you install .NET Framework 4.8 before upgrading the agent to 9.0.

Network Requirements

For 9.0, you need to whitelist new URLs on your console and monitor machines to access our new backend services. You can find a full list of required DNS and ports here (for US and rest of the world) and here (EU) 

Note that there are additional URLs to whitelist on your agents, if you want to use the the agent outbound communication feature.

Agent Outbound Communication

Reverse agent communication where agents initiate the communication (“outbound”) with the ControlUp Monitors. By default, monitor machines will expose a gRPC server for agent outbound connections (over TCP 443). However, to mark an agent as ready for outbound communication, you need to explicitly set agents to be able to communicate outbound. 

Benefits

• Modernize agent to monitor communication over HTTPS.
• Remove AD dependency for ControlUp Agent. You can now add non-domain-joined machines to the ControlUp organization. 
• Agent forward compatibility. When agents use outbound communication, agents can run higher version than the monitors.

Note

Inbound port 40705 is still required for:

• Data Collector machines (API data collection for extensions)
• Machines you want to manage via the Real-Time Console. For the Console to Agent communication, the agent still needs to listen to TCP port 40705. 

To learn more about this feature, click here. 

Monitor Metrics and Actions

This feature enhances visibility into the performance of your monitor clusters. These metrics are available in the VDI & DaaS view.

Note

Some of the new actions allow you to:

• Create new triggers based on new monitor metrics.
• Run the following actions on monitors:
  • Start monitor
  • Stop monitor
  • Restart monitor
  • Set monitor capacity
  • Set public DNS name 

To learn more about this feature, click here. 

Removed AD Dependency for Monitors

• If you install your monitors on a workgroup machine, UPNs are no longer used. To configure the security policy of your ControlUp accounts, you can now configure security policy roles using DEX email addresses.

To learn more about this feature, click here. 

Install Monitors with New Automation Module

In 9.0, you no longer need to use the Real-Time Console to install, upgrade or remove a ControlUp Monitor. Simply import the new ControlUp Automation module from the PowerShell gallery. Once you import the module into a PowerShell session, you can use the built-in PowerShell cmdlets to manage monitors programmatically. This new approach allows you to deploy the monitor on any workgroup PC (non domain-joined).

To learn more about this feature, click here.

Built-In Folder Synchronization

Synchronizing your AVD, CVAD, Horizon, and Citrix Cloud is now built-into RTDX. This allows you to add your virtual machines to the ControlUp organization tree without the need of manually adding them one by one. You can synchronize your machines manually from the console or by configuring the synchronization to be run automatically from your monitors. Synchronization options such as DNS mapping or Sites mappings are included, as well as the option to define specific host pools (AVD), desktop pools (Horizon) or delivery groups (Citrix). 

To learn more about this feature, click here.

New PowerShell Cmdlets

Monitor Cmdlets

Install-CUMonitor
Invoke-CUMonitorUpdate
Uninstall-CUMonitor

Add-CUPolicyRoles
Get-CUPolicyRoles
Get-CUPermissionEntries
New-CUPolicyRoleDescription
New-CUPolicyRoleMember
New-CUPolicyRoleAcl

API Profile Management

Get-CUAPIProfile
Set-CUAPIProfile
Set-CUAPIToken

Horizon Management

Add-AddHorizonEUCConnection
Get-EUCConnections
Remove-EUCConnection
Update-HorizonEUCConnection

To learn more, click here.

Remote Control

You can now use Remote Control for VDI & DaaS which is available as an action in Solve and DEX. To learn more, click here.

Additional Features and Enhancements

Installation

• When you deploy a Monitor, the ControlUp Agent is now automatically installed on the machine. Note any further upgrade of the monitor will not upgrade the agent. This needs to be done manually. 
• If you upgrade the ControlUp Agent to 9.0 from the console, a Real-Time Agent Manager is also installed on the agent machine. If you don’t want to install the Agent manager, go to Settings > Agent in the Real-Time Console and clear the checkbox Enable Agent Manager. Find more information about the agent manager here.
• You can now use the Real-Time Console to manage ControlUp Agents installed on any machine with the MSI package. To learn more, click here.

FSLogix

• You can monitor specific details about the FSLogix log file with the new columns Office Log File Size and Profile Log File Size in the web application. To learn more, click here.
• You can now use FSLogix columns in Solve dashboards at any folder level.
• We now support custom naming for FSLogix monitoring.

Azure 

• New Azure Budget metrics
• Updated REST API versions for Azure.
• New data collection interval configurations for Azure. To learn more, click here.

Citrix

• You can now configure Advanced and Scheduled Triggers with a new STA record type to add values from the NetScaler STAs view columns in the Real-Time Console. To learn more, click here.
• New CVAD Minimum Functional Level column in the Folders view. To learn more, click here.
• New Citrix License metrics. To learn more, click here.
• Additional supporting text in CVAD triggers for the following columns:
  • CVAD Database Avg. Transaction Time
  • CVAD Licensing Server State
  • CVAD Last Licensing Server Event

Bug Fixes

Real-Time DX (current build 1680)

• 192842: Agent connection fails with the following .NET error: “the formatter threw an exception while trying to deserialize the message due to an invalid DateTime string”.
• 194730: If the agent is installed via MSI without a Registration Key, the value “0” is written to the agent’s registry key, causing the agent to mistakenly attempt an outbound connection.
• 195996: Some monitors open a channel to the monitor proxy even if they are not View monitors.
• 196109: Inconsistent topology numbers for AVD machines.
• 196451: Missing signatures in appmond32.dll and appmond64.dll.
• 196598: In some cases, machines receive an empty SiteID, causing them to fail to connect outbound.
• 197130: Fixes for instabilities in agent outbound connections.

Real-Time DX (build 1616)

• 172028: If a performance counter is unavailable when you start an agent, the agent tries to connect to the counter only once, until you restart the agent.
• 182872: The Console fails to connect to an existing Azure connection with an error “The gateway did not receive a response from ‘Microsoft.ResourceHealth’ within the specified time period.”
• 185321: After you select the Enable built-in synchronization option and move a machine to a different folder, an additional checkbox appears next to the moved machine.
• 185602: Scheduled triggers stop firing with an error “This trigger was already scheduled for next invocation.” 
• 185862: cuAgentHelper.exe crashes after upgrading to version 8.8.
• 187084: The following indicators for Citrix Delivery Groups are not always populated as they should be: Enabled and Maintenance Mode.
• 187898: The Console causes high CPU utilization.
• 188055: The Monitor fails to get pending updates from the Real-Time DX configuration services.
• 188488: Azure Cloud Machine Actions are still available after you set them to “Deny” for a user in the Console Security Policy.
• 188908: Sometimes running the Install-CUMonitor PowerShell cmdlet fails to install the Monitor.
• 189037: In version 9.0 script-based actions are not available for unmanaged Azure machines. They run on the console and should be visible for machines even if those machines are unmanaged.
• 189303: When upgrading to version 9.0 the organizational scope set for a trigger changes automatically.
• 190049: A machine with an agent is connected to one organization and then moved to another organization, and its connection method is changed from inbound to outbound. When the agent is using inbound communication it is correctly connected to the second organization, but when changed to outbound communication, it shows as being connected to the first organization before it was moved.
• 190066: When installing an agent via MSI with an AuthKey but leaving the RegistrationKey empty, the agent attempts to connect via outbound connection.
• 190125: You can’t remove an SMTP server from Monitors Settings in the Console.
• 190203: The option to Set Outbound Communication on an agent should have its own Security Policy permission.
• 190609: Triggers with a nested folder scope are reset to “ScopeInclusions = badf00d0-bad0-bad0-bad0-badf00dbad00” after you upgrade the Console to version 9.0 and restart the monitors.
• 190639: After you move an EUC connection to a new subfolder, the Console throws the error “Moving the selected nodes failed. Nullable object must have a value.”
• 190665: The ControlUp.Common.Enums.dll file properties show an incorrect product version.
• 190707: The Install-CU Monitor command in PowerShell is missing a description and parameter descriptions.
• 194214: The Monitor stops listening to port 443 after you set it with an unresolved Public DNS Name.

Real-Time DX (build 1470)

• 134002: Warning popup appears after editing/removing a service name in the Service Monitoring window.
• 139714: AVD % Machines with successful AVD Agent upgrade” textbox is not fully visible in the trigger editor.
• 140464: Dump to Disk follow-up action doesn’t work.
• 141723: Cannot edit “Run an action” follow-up action due to grayed out “Template” field.
• 144305: Export Azure Machine view to an XLS (Excel 97-2003) throws an “Argument Out Of Range” error.
• 144750: Incorrect number of CPU cores and missing logical processors reported for XenServer hosts.
• 146664: Get-CUCredentials shows information about Site association when Site is already deleted.
• 149144: Real-Time DX doesn’t display the branch name for AVD user sessions in the Sessions grid. 

Web Interface (current build 1567)

• 191090: Users unable to log into VDI & DaaS web UI because they don’t match Active Directory users on the Monitor machine.

Web Interface (build 8.7.0.737)

• 118241: Machines don’t appear in the Machines (Horizon) topology view.
• 142993: Wrong Stress Level for “AVD Host Pool Public Network Access” metric.
• 143868: Solve: Wrong number of available machines shown.

Known Issues

• 141867: When adding a WebHook (Send RESTful API request) in an Advanced or Scheduled trigger, the Stress Level is shown as Advanced.
• 162625: If you attempt to stop the agent, it may fail with the following error – Invalid Service Control.
• 179809: After upgrading, the Monitor Historical Upload Settings that were disabled may change to enabled while upgrading the
• 179872: Monitor Errors – Master service is unavailable from time to time
• 180784: A monitor with the broker role may display with the wrong hostName.
• 182777: Remote Control – Screen dropdown list button is missing (when user have more than 2 screens)
• 187786: Monitor Metrics: In some cases, duplicated monitor records are displayed. Workaround: Restart your monitor cluster
• 188071: Monitor Association was broken on Azure Agent and Monitor – Duplicate records
• 189308: Monitor Metrics: In some cases, the cuAgent is missing the Agent tagging and this causes to broken topology drilldown
• 189787: Console: Org Tree: checkbox does not appear near Citrix Virtual Apps and Desktops + Citrix Cloud connections if “Enable Synchronization” is checked
• 190333: Monitor – Monitor fails to stop – remains in status ‘Stopping’. Workaround: Restart the monitor manually

Released: November 26, 2023

Current build: 1067

New Features and Enhancements

Real-Time DX

• Azure Government: Adding an Azure Government Cloud to ControlUp is now supported.
• Custom Tags Column: You can now add a custom Tags column to the Machines and Sessions views by using registry settings to create new keys. Use the Tags column to show the values that you configure. Learn more here.
• CVAD Data Collection Columns: You can now add CVAD Data Collection columns to show CVAD data collection metrics in the Folders, Machines, Sessions, and Applications views. Learn more here.
• Process Data Collection: You can use the Process Data Collection feature to specify which system and non-user attached processes should not be collected by the ControlUp Agents. Reducing agent resource usage leads to better overall data collection and performance. Learn more here.
• Network Drives Column Preset: You can add the Detailed Network Drive Info column preset to the grid in the Storage view. The preset enables you to more efficiently monitor your mapped Windows network drives. Learn more here.

Solve

• Network Drives in Solve: You can now view the network drives of managed machines if you drill down to specific sessions in the Topology view. Learn more here.

Bug Fixes

Real-Time DX (992 build)

• 120436: Configuration service endpoint isn’t detected.
• 136564: Logon Duration doesn’t display the correct color in the grid for custom stress level settings.
• 140464: Dump to Disk follow-up action doesn’t work.
• 141723: Cannot edit Run an action follow-up action due to grayed out Template field.
• 144270: The Invoke-CUQuery PowerShell cmdlet fails to run on ControlUp Monitors.
• 144305: Export Azure Machine view to an XLS (Excel 97-2003) throws an “Argument Out Of Range” error.
• 145315: You can’t perform Install Agent or Deploy ControlUp Agent actions on machines after you upgrade the console version.
• 146254: The coordinator stops reporting data after you create and execute a scheduled folder trigger.
• 148662:Script-based actions don’t appear in the Real-Time Console if the “Category” and “ActionCategory” fields have values in the action metadata.
• 149144: Real-Time DX doesn’t display the branch name for AVD user sessions in the Sessions grid.    
• 149490: MSP environment:The monitor of a tenant fails to connect after you update the tenant with an expired user password.
• 149921: Large process files corrupt the log files of the monitor.
• 149961: Azure machines don’t appear in the grid in the Real-Time Console or in Solve if you add them to a new resource group for existing connections.
• 151052: No hypervisor data shown in the Real-Time Console DX and Solve.   
• 151142: AVD Session Connection Type and AVD Session Connection Transport  columns in the Sessions view display N/A for AVD sessions.
• 151272: Monitors don’t show association with Horizon RDS machines if you add them as EUC and hypervisor.
• 152381: The option Disable views that depend on process-level information is missing from Advanced Settings.
• 154118: The ControlUp Agent fails to connect to the cuAgentHelper via the pipe.
• 155594: If you enable MSP mode, editing shared credentials fails if you don’t set the domain to primary.
• 155643: The Real-Time Console can’t add an Azure connection with local credentials.
• 155911: Monitor crashes due to an exception in association mask distribution.

Real-Time DX (1012 build)

• 163560: Running Solve Script Actions will only work if Org Members role has the “Run Shared Script Action” permission
• 162491: The process “AppLoadTimeTracer” is now included in the global inclusion list.
• 163605: Session Logon Duration data isn’t saved if the CUAgent restarts.
• 163671: Monitor doesn’t upload all CacheActivity files when it returns from offline mode to online mode.

Real-Time DX (1021 build)

• 171129: cuAgentHelper.exe may crash after upgrading to version 8.8 MR.
• The following features may not work as expected: Remote DX, Active Application and monitor network drive metrics.

Solve

• 135153: Top Consumer Users names don’t appear in reports after you logoff and login to a session.
• 150665: Enable\Disable maintenance mode actions fail on unmanaged Citrix machines.
• 154456: Machines don’t appear in the Host Pools or AVD Workspaces topology views.
• 155906: The Sessions Stress Level widget displays data from system sessions.
• 157573: The number of processes in the Monitored Processes column in the grid doesn’t match the number of processes in the topology.
• 161462: Incorrect data appears for an agentless machine if you drill down to a Horizon session in the Machines (Horizon) topology view.
• 162049: The ControlUp Monitor returns the “HighStressedSessions” value even if there are no sessions.

Remote DX

• 138305: Remote DX – IGEL: Switching between WIFI to Ethernet – WIFI metrics are frozen.
• 139556: Remote DX data doesn’t display in the Sessions view if you select the Remote DX Column Preset. 
• 141607: Can’t read ‘PING’ response from virtual channel “cuepux” for HZ Session.
• 143855: Redundant errors appear in the CUAgent log if the Remote DX plugin isn’t installed on the client machine.
• 145290: IGEL: The grid displays active data for a session 5 minutes after restarting the client machine. 
• 149512: If you don’t install a Remote DX client plugin, the “vmware-rdpvcbridge-cuAgentHelper” log saves redundant files for the session.

Known Issues

Real-Time DX

• 139714: AVD % Machines with successful AVD Agent upgrade textbox isn’t fully visible in the trigger editor.

Solve

• 118241: Machines don’t appear in the Machines (Horizon) topology view.

Remote DX

• 156761: If you install Remote DX on a macOS version 10.15 or earlier, Citrix Viewer crashes or displays a gray screen instead of the remote desktop.

Released May 1, 2023

New Integrations

• Microsoft Azure Virtual Desktop Integration: You can now monitor, manage and remediate your AVD environment 
  • Large set of AVD metrics including real-time metrics for host pools, session hosts, workspace, application groups, etc.
  • New AVD drilldowns in Solve for user-friendly navigation 
  • AVD Built-in Actions

• FSLogix Integration: Use new FSLogix metrics and dashboards to monitor and manage FSLogix containers. Learn how to use the FSLogix integration here. 

• Multi-Tenancy Support. Several enhancements to improve the network, usability, and privacy of the system. 
  • Removing the dependency between tenant monitors and the MSP’s domain controller
  • Allowing only specific monitor-to-monitor communication 
  • Each user is authenticated with the monitor at the specific ControlUp Site. A user can log into Solve and access only the data that is relevant to them. 

Additional Features

• • Azure Cost Metrics: In order to provide better insight into Azure costs, we have added new cost metrics. Find an overview here. 
  • Monitor API Cmdlets: You can now list all available schemas and tables by using additional parameters in the Invoke-CUQuery cmdlet. Read more here.
  • Service Monitoring: Create Advanced and Scheduled Triggers as well as Script Actions for Windows Services. Learn more here.
  • PowerShell cmdlets to manage Solve Actions. Click here to learn more.  
  • Solve Actions – We have added additional Solve Actions to our actions repository. You can find an overview of new Solve actions here.
  • Ability to uninstall and upgrade ControlUp Agents from the console. To achieve this, create a registry value EnableAgentManagement with DWORD value 1  under HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\

Remote DX

New Features and Enhancements

The following metrics have been added:

• Remote DX Version. Displays the installed Remote DX plugin version on the client device
• Client CPU. Shows the CPU utilization of the client device connected to the session. 
• Client Location. Provides the geographical location of the client device as determined by its public IP address.
• ISP Latency. Latency between the client device connected to the session and closest ISP router 
• ISP Name. Name of the Internet service provider.

Note

1. The new metrics are only available for the Windows Remote DX plugin which you can download from here.
2. Make sure that the client device has access to https://fabric.controlup.com 

Bug Fixes

• 144258: Fixed incorrect display of Client Location
• 137810: Hovering over buttons in the console make buttons difficult to read (bright blue)
• 139198: Error upon Agent upgrade (The service did not stop in a timely fashion)
• 140039: When editing an AA trigger FUA, the script names and templates are lost
• 143459: Wrong behavior when adding a Horizon pod in the Add EUC Environment dialog
• 143599: Connecting to a managed machine take longer than in version 8.7
• 143719: “AZ % AIP Variance column” exhibits odd behavior
• 141712: Monitors in second site fail to connect data sources after upgrade from 8.7
• 131115: A large number of “binding to performance counter errors” is recorded in the Agent log when the “ControlUp Home Drive Testing Service” is not installed
• 138964: Session State display as “Disconnected” in an active Session
• 139604: The “Add New Credential” option is missing from the Data sources Credentials Drop down list menu
• 140627: Remote DX – ControlUp Agent crash when session is launched from two different clients
• 141390: Cost values of zero are displayed as “N/A”
• 142537: Incorrect display of ‘Avg. App Load Time’ for non-existent processes in the Sessions view aggregated column
• 142951: AVD RDPShortpath columns show incorrect result
• 143252: When clicking ‘Dropped Received Packets’ and ‘Dropped Transmitted Packets’ with empty values, the console crashes – An item with the same key has already been added
• 143562: Column ‘AVD Available Machines’ has an incorrect tooltip
• 143707: Corrupted Values for “FSLogix % Successful Disk” displayed
• 143764: AVD Management category is available also for non-AVD machines
• 143888: “AZ Power State” shown as N/A for Azure Stack HCI machines
• 144074: Value in “RDP Shortpath Connections” widget in Solve is always shown as 0
• 145129: Disable / Enable – Pool / Farm Provisioning / Pool Provisioning does not work correctly
• 146331: The ControlUp Agent may hang with event ID 815 in the application log. When this occurs, the agent will stop updating session and process data. In this case, kill the process ID of the cuAgent and start the cuAgent service again

Known Issues

• 134002: Warning popup appears after editing/removing a service name in the Service Monitoring window
• 138305: Remote DX – IGEL: Switching between WIFI to Ethernet – WIFI metrics are frozen
• 139556: Remote DX metrics “ISP Name, Client NIC Name, Client NIC Type, Local Route IP and Client Public IP are not always displayed. 
• 139714: AVD % Machines with successful AVD Agent upgrade” textbox is not fully visible in the trigger editor
• 140464: Dump to Disk follow-up action doesn’t work
• 141607: Cannot read ‘PING’ response from virtual channel “cuepux” for HZ Session
• 141723: Cannot edit “Run an action” follow-up action due to grayed out “Template” field
• 141867: When adding a WebHook (Send RESTful API request) in an Advanced or Scheduled trigger, the Stress Level is shown as Advanced
• 142993: Wrong Stress Level for “AVD Host Pool Public Network Access” metric
• 143868: Solve: Wrong number of available machines shown
• 144305: Export Azure Machine view to an XLS (Excel 97-2003) throws an “Argument Out Of Range” error
• 144750: Incorrect number of CPU cores and missing logical processors reported for XenServer hosts
• 146664: Get-CUCredentials shows information about Site association when Site is already deleted
• 151052: No hypervisor data shown in Real-Time Console DX and Solve. Workaround: Set the “View All Hypervisors” permission to the Organization Members role and restart your monitors.
• 149144: Real-Time DX doesn’t display the branch name for AVD user sessions in the Sessions grid.    

Released January 9, 2023

New Features and Enhancements

Real-Time DX

• Secure Login: The following security enhancements were added:
  • Prevent ControlUp users from logging into ControlUp organizations for which they do not have privileges.
  • Users need to enter an OTP code sent to their email address when they start the Console and log into a ControlUp organization.
  • The OTP is saved for 14 days, so users won’t need to enter it again for that period.
  • Organization owners and users with the Login Access Manager role are now the users that can permit access to the Real-Time Console and Insights. Learn More

• Support for non-NVIDIA GPU metrics

In addition to NVIDIA GPU metrics, other GPU metrics are supported. GPU data is now retrieved from the Windows Operating System (WDDM), providing GPU metrics for a wide range of other graphic card manufacturers.

Prerequisites:

To gather the new GPU metrics, make sure the machine on which the GPU is running meets the following requirements:

• • Windows 10 or higher
  • Windows Server 2019 or higher

Solve

The details of this Solve release are enabled by the Real-Time Console 8.7 release. The features and fixes described are available in Solve only when the Real-Time Console is updated to version 8.7. 

• Solve Actions

Run built-in and script-based actions to remediate and optimize your environment directly from the Solve interface. Refer to the Getting Started with Solve Actions guide to learn more about this feature. 

Prerequisites:

To use Solve Actions, you need to upgrade your monitors to version 8.7. Additionally, you need to have .NET Framework 4.8 installed on each monitor machine. Make sure that your ControlUp Monitors have access to https://solve.controlup.com over TCP port 443

Note:

If the user that runs a Solve action belongs ONLY to the Local Admin role, running a Solve action will fail even when the permission for the script is set to “Allow”. Learn more here. 

• IP Restrictions

By enabling the IP Restriction feature, you can now restrict who can access your Solve environment and perform actions in Solve based on IP address. You can add an IP whitelist to enable access only to those users from an IP address listed in your IP whitelist. Learn more.

Known Issues

Real-Time DX

• 113191: SSH connection is forcibly closed when connection to IGEL 11.07.x.
• 123526: CuMonitor process fails to stop after service is stopped.
• 121823: Description for trigger condition “AWS Attached Snapshot Hourly Cost” is cut off.
• 124355: The register page appears after logging into the Console, even though it shouldn’t.
• 125864: Error when selecting the Process / Affinity  filter criteria with Advanced Triggers
• 124235: Due to missing email templates, it isn’t possible to create a trigger with a follow-up action “Send an email alert.”
• 117134: Cannot connect an MSP-managed Azure subscription under a CSP agreement. Learn more.
• 132406: Azure cost representation may be inaccurate under some circumstances, or missing in rare cases
• 135873: Datastores might not be displayed when the data collector is set to “Console/Monitor”.
• 140823: Cannot install monitor machine when .NET Framework 4.8.1 is installed.
  Workaround: Remove KB5011048 from the monitor machine, install the monitor, and reinstall the KB once the monitor has been installed.
• 144750: Incorrect number of CPU cores and missing logical processors reported for XenServer hosts.
• 141867: When adding a WebHook (Send RESTful API request) in an Advanced or Scheduled trigger, the Stress Level is shown as Advanced.

Solve

• 125954: The folder tree lacks/incorrectly displays machines and their folder paths

Remote DX

• 123887: Remote DX – CUEPUX_VIRTUAL_CHANNEL_ERROR when switching between sessions.
• 124781: When Wi-Fi settings are changed during a Citrix/Horizon session, Remote DX does not update Wi-Fi metrics.
• 124601: Remote DX displays data for disconnected sessions.
• 124600: After restarting cuAgent, Remote DX displays N/A for Citrix sessions.
• 124829: After restarting cuAgent, Remote DX displays N/A for Horizon sessions.
• 124987: When switching from Wi-Fi to Ethernet, Remote DX does not refresh data.
• 130316: Reconnecting to a Horizon session does not display Remote DX data in the console

Bug Fixes

Real-Time DX

We have now fixed the following bugs. Refer to the previous ControlUp release notes to see where the bugs were identified.

• 81183: Executing Monitor PS cmdlets succeeded with wrong error description.
• 85225: It is possible to see stress levels more than 100%.
• 97011: No tooltip display when Linux connection fails.
• 100279: Console – Multiple instances of the console process are running on the same machine after closing.
• 100379: Issue with trigger “Do not record incident” schedule does not work.
• 100544: Console – After deleting AWS connection and adding a new one, opening the connection settings shows the settings of the removed connection.
• 100554: Too much text in the license tooltip.
• 100570: Imprecise tooltip information in the License window.
• 109844: “ CVAD Logon” tooltip indicates value in milliseconds, though the metric shows seconds.
• 101203: Logon Duration stops reporting statistics unless CUAgent is being restarted.
• 108372: Missing .NET FW 4.8 validation upon upgrading monitor.
• 110179: The Central Auditing Log does not correctly indicate From/To State filters.
• 110399: Using Console triggers, REST API FUA with failed test can be saved.
• 110543: Console trigger scope multi-selection: only a parent node can be checked when all its children are not and vice versa.
• 110561: There is no indication that all checkboxes are checked or partially checked when selecting the trigger scope.
• 110679: Not all Azure virtual machines are displayed in rare cases.
• 111397: Console triggers: Empty UserName variable values in the trigger email/event.
• 111032: AZ Forecast Cost shows 0 after several hours.
• 111036: Export-CUQuery cmdlet: Output file is missing entries.
• 111169: .NET script execution passes positional and named parameters that have a space enclosed in double quotes.
• 112455:  Citrix Cloud connection failed when using proxy server.
• 113929: Stress Levels do not apply when using Disk Read/Write KB/s.
• 114530: NullReferenceException with .NET engine script execution.
• 117279: Script Action activity has wrong Credentials, RequestingUser, RequestingUserSID values in Central Auditing.
• 118616:  “BrowserURL” and “Active Application” cannot be disabled.
• 118729: Setting a registry key value with types REG_MULTI_SZ (multi-string value) or REG_BINARY shows wrong values
• Binary values (REG_BINARY) were displayed as “System.Byte[]”
• Multi-string values (REG_MULTI_SZ) were displayed as “System.String[]”
• 121462: Monitor can’t log in to BE and throws an error message in the Console “Access to ControlUp backend is not permitted”.  The error occurs when the CultureInfo of the monitor OS is not set to English.
• 121498: Unable to use Solve Actions when subdomains are configured in the monitor settings.
• 121973: Real-Time Console freezes if you auto-connect a large number of managed machines at the same time.

655 Build:

• 133562: The Active Application, Active Application Title, and Active URL fields do not display information for some customers
• 133775 – Console: Citrix Delivery Group folder behavior 
• 101869 –  Issue w/ Monitors taking too much RAM and crashing due to System.OutOfMemoryException
• 124315 –  Automated action items are stuck in the exec queue

Remote DX

• 112500: Remote DX – Wi-Fi signal is displayed in orange or red color at the beginning of  the session.

Released May 24, 2022

New Features and Capabilities

Note – starting version 8.6.5 the ControlUp Monitor requires to have .NET Framework 4.8

ControlUp Integration – PowerShell API

• Invoke-CUQuery / Export-CUQuery – new PowerShell cmdlets to query the monitor cluster in-RAM database, used for troubleshooting, integrating ControlUp with third party software and more.  Instructions, examples, and more can be found here.

Triggers

• Add export/import triggers functionality – allows copying triggers from one system/organization to another.
• Multi-scope selection – you can now select multiple folders within the organization tree, not only one folder and its descendants.
• You can now search for triggers in a search bar in the Trigger Settings window.
• Added the “greater than” and “less than” sign to the numeric field comparison in the Filter Editor window.
• Option to sort triggers by any column in the Trigger Settings window.
• Set a webhook (RestAPI call) as a follow-up action.

PVS Metrics 

• New Citrix PVS metrics are now available for full visibility of PVS Target Devices.
• New “PVS Target Device Health” column to show aggregated health data of the target device.
• Check out the “Health” column to discover the new CVAD PVS Preset which will include metrics from PVS Target Device and Citrix Virtual Apps & Desktops.

Script-based Actions

• Preview of the new .NET engine to run PowerShell scripts
  • With this option, all parameters are passed in memory. Parameter values are no longer written in the Event log, reducing the possibility of sensitive data being captured.
  • When using a script as part of an Automated Action, the .NET engine also allows passing information about the trigger for which the script was started.
• Allow passing trigger-related parameters to the AA
  • Only available when using the preview .NET engine
  • A script that is triggered will now have access to the $CUTriggerObject. This object contains the properties of the Trigger that fired to run the script.
• Support of named parameters
  • It is now possible to name parameters being passed to a script so it is no longer necessary to rely on positional parameters. This makes scripting safer and more robust.
  • Positional parameters are still supported, and all older scripts that use positional parameters are still functional.
• Optional passing of ‘empty’ metrics.
  • In the past, when a metric from the Console didn’t contain any data, the Script Action would be passed an empty value. This would require extra checks in scripts. You can now choose what happens when a metric does not contain a value:
    • Pass empty parameter – default behavior. Same as in previous versions to ensure existing scripts will still run as expected.  If the parameter is a Named Parameter the parameter name will be passed, there will be no value. 
    • Do not pass parameter – the parameter is not passed at all.
    • Abort script and log – use this if your script cannot run without this parameter having a value. 

Azure Integration

• Azure cost metrics have been expanded to include forecast and last-month cost values (last month reflects this billing from the previous calendar month) 
• New Azure machine action: Stop (Deallocate) VM

Other enhancements

• Horizon Integration – Add New Aggregation Metrics (“Preparing”). It provides better visibility into the status of the virtual machines and allows troubleshooting based on the number and percentage of machines in the “Preparing” state.
• Enhance resilience for CU Agent and Monitor.
  • CU Agent: If the CU Agent service fails, the service will be restarted automatically after one minute.
  • If the monitor service fails, the service is automatically restarted after one  minute. A retry is attempted after one minute if the first one fails.

• Monitor enhancements: add option to prevent monitors from being removed, a new “manage monitor” role.
• Add Ability to Set which site is the default in add Machines
• Ignore legal notice Duration in ALD & Logon Duration
• False-negative versions for the Cloud Connector Version value
• Enforce operating system validation on the monitor host
• Security policy pane: New Permission “Change Settings”
• New registry key for changing the Agent’s dump file location
• New PowerShell cmdlet Get-CUVendorVMs to retrieve information about virtual machines (in the context of an extension connection).
• Outliers for the “User input delay” folder aggregation metrics are now excluded from the aggregated average calculation. For more information check this KB article.

Known Issues

• When upgrading from pre 8.2 releases to 8.6.5, each user will have to register again
• When upgrading monitors, and no .net 4.8 is installed on the target machine, no error message will be displayed.
•  Error displayed for a few seconds when upgrading or restarting monitor.
• In some cases when renaming a folder on the “Remote Desktop” tab, the folder will not be rename on the main tree
•  Invoke-CUQuery cmdlet: Duplicates displayed when querying monitor nodes
• Console SBA: Script .NET engine passes positional arguments and named parameters that contain a space enclosed in double quotes.
• Export-CUQuery – command might not include all results.
• Folders View – ‘HZ User Assignment’ should be Empty for pools of type ‘RDS Desktop Pool’, instead showing a value of ‘floating’
• Triggers configured for applications metrics will not run.
• When viewing virtual disks for a HyperV/AHV machine the virtual disk isn’t visible when focusing on the machine in the CU tree
• On monitor setting – the number of resources (connected and available) per site might not sum correctly (data per site and when summing the values per monitor might get different results)
• No backward compatibility for controllers with pre 8.6.5 agents
• Script based actions – when creating a new SBA: When using metric values for parameter input and changing the default ‘Pass empty parameter’ setting to a different setting this change is reflected in the overview of parameters. However, when closing and re-opening the script editing dialogue the Input Validation field will always show ‘Pass empty parameter’ even though the setting for a parameter is different. Note that the selected different setting is applied and will work as intended.
• The registry keys of types ‘REG_BINARY’ and ‘REG_MULTI_SZ’ display incorrect values when using controllers. Attempts to modify the values with these types also result in a failure. Version 8.7 will fix this issue.
• 101060 – Triggers multi-scope selection – on old consoles, the scope warning (indicating the trigger cannot be edited with the old console as it doesn’t support multi-scope selection) will not appear if the old console is open while creating the trigger using a new console.
• 111169 – Script preview .NET engine passes positional arguments or named parameters that contain a space enclosed in double quotes. For example, a value ‘My Test’ will be received by PowerShell as “My Test”, including the double quotes around the text ‘My Test’. This issue only affects values with a space in them.
• Cannot install monitor machine when .NET Framework 4.8.1 is installed.
  Workaround: Remove KB5011048 from the monitor machine, install the monitor, and reinstall the KB once the monitor has been installed

Bug Fixes

• 105966 – Issue accessing Solve with a URL for customers who have installed MS update January 18, 2022—KB5010791 (OS Build 17763.2458) Out-of-band (microsoft.com). Login method has changed, to revert to previous method the following registry key need to be set: S-1-5-20\Software\Smart-X\ControlUp\MonitorSvc\UseOldSolveAuth (new default value is 0, to revert to previous method use a value of 0)
• 96722 – unable to kill NetScaler HDX sessions
• 98394 – Incorrect Remote DX metrics for RDP/console sessions in Solve Client Device scores  
• 101954 – Issue with service Group metrics show 0 even when there is traffic in the LB.
• 101994 – User Name field in the Notification email sent for Session Change trigger is blank 
• 105336  – Console stops at preparing user interface – UPN issue
• 100269  – Email verification process – email address truncated in Console UI
• 100479 – Cloud connectors – drill to cloud connector w/o an agent, will display incorrectly.
• 100496 – User Session – Drill – Session name is missing in the breadcrumbs
• 101291 – Azure SBAs: Action Results window: Target Column: Written “instance id” instead machine name
• 102617 – Azure Machines: Description: “AZ VM Size” description is wrong 
• 112130 – CUEPUX virtual channels are flooding the multi-session VDA logs with RPM events leading to performance issues.

NOTE: Before upgrading your environment to v8.6.5.XXX, ControlUp recommends backing up your %appdata%/ControlUp directory by creating a copy of it and renaming it “ControlUp_old”.

This may prove useful if you need to revert to the previous version of ControlUp. Some new features require a change to the format or content of ControlUp configuration files. Therefore, if you need to downgrade ControlUp to a previous version, delete or rename the new “ControlUp” directory in %appdata% and rename the “ControlUp_old” directory to “ControlUp”.

The following is a list of known issues in the ControlUp v8.6.5.X general release. As these issues are resolved, this document will be updated:

• Centralized Auditing
• ControlUpSOLVE

Released February 17, 2022

New Features and Capabilities

Azure

ControlUp can now integrate with Microsoft Azure to enable real-time monitoring and management of Azure compute resources in just a few steps. See the relevant metrics displayed in the Real-Time Console and Solve.

The integration automatically discovers and collects comprehensive information such as Cost, Health, Configuration and other metadata on each of the following new objects:

• Subscriptions
• Resources Groups
• Virtual Machines
• Virtual Disks

In addition to offering a wide range of new metrics, predefined actions, and drill-down relationships for easier troubleshooting and navigation, this integration supports seamless association between Azure VMs and entities from different CU extensions, virtual machine management, and more!

For all the details on the monitoring Azure,  see Getting Started with Azure Integration.

Scheduled Triggers

For version 8.5 we introduced the ability to create triggers based first on a schedule you set, rather than an incident.
Now for version 8.6, we’ve expanded the feature to include more options for the schedule which are now:

• Monthly
• Weekly
• Daily
• Per minute
• One time

Read here about how to set scheduled triggers (article details the version 8.5 options).

Remote DX

Designed for remote users working outside the office, Remote DX collects performance metrics from off-the-network client devices running Windows, macOS or IGEL OS, without the need for line of sight to the ControlUp Real-Time DX infrastructure in your datacenter. 

Previously available for Citrix and VMware Horizon environments, this release will add support for Microsoft RDS and Azure Virtual Desktop (AVD) environments running on Windows.

See these instructions for deploying Remote DX on your client devices.

ControlUp Solve

ControlUp Solve allows you to see, in real time, the overall health of your EUC environment, end to end. Delivered as a SaaS application, Solve’s features are released independently. Here are features, some with a dependency on Real-Time DX v8.6, that are now being added to Solve:

• Drill-down from Sessions view into Edge DX client metrics!
• Topology drill-down enhancements, including new Azure entities, Clusters and Datastores
• Centralized Auditing now Generally Available
• Resource Center where you can access walkthrough guides, announcements and links into our Knowledge Base and Academy.

Other Enhancements

• In the Real-Time Console, Citrix NetScaler is now under a new category called App. Delivery Controller (ADC). This change applies to the relevant menus (Add screen, hierarchy tree, grid views, etc.)
• When ControlUp agents are deployed from the ControlUp Real-Time Console, there is now a TCP 40705 allow rule.
• When ControlUp agents are deployed from the ControlUp Real-Time Console, the agent is signed by default.
• An email can now be sent when an Automated Action fails to run.
• ControlUp no longer has a dependency on .NET framework version 3.5.
• In the Real-Time Console Controllers pane, you can now select Automatic Delay as an option for when selecting to Start a Service.
• You can now set an upper limit to exclude very high values from affecting the latency metrics. 
• You can now set an upper limit to exclude very high values from affecting the logon duration metrics.
• to set up upper limits please review this manual

Bug Fixes

• 74780 – Triggers no longer corrupted after deleting the folder selected as the scope for the trigger.
• 89749 – RDP metrics logic updated.
• 78283 – Centralized Audit Log: Final status (Completed/Error) no longer missing for some activities.    
• 80835 – Centralized Audit Log: All activities are reported to SysLog (schedule).
• 81174 – Centralized Audit Log: When configuring Stress Level Settings, configuration errors no longer occur.
• 82267 – Centralized Audit Log: Formatting for Edit Security Roles fixed.
• 82439 – Centralized Audit Log: Folder selection dropdown list no longer includes duplicate folder names.
• 85034 – Real-Time Console Triggers: Occasional omission of event 5005 for an Automated Action from the EventViewer log fixed.
• 87247 – When setting filters on metrics with non-values (Error, N/A, etc.) Solve now behaves correction.
• 87361 – ControlUp Automated Actions queue persistence has now been fixed.
• 87961 – ControlUp Monitor: “Error: An item with the same key has already been added on some targets” in the Event Viewer for Automated Actions on multiple targets, was fixed.
• 88027 – Centralized Audit Log: Final status (Completed/Error) no longer missing for some Automated Actions over the throttling limit.
• 80827 – Centralized Audit Log: Errors occurring when adding extensions with Data Collectors (DC) fixed.
• 87485 & 95835 – ‘Uptime’ metric for Machines fixed so that it works in trigger filter conditions.
• 88898 – The Incidents pane is now available and no longer offline.  
• 92601 – Core: Folder column – Session Avg. Protocol Bandwidth/Latency – Aggregate session column was changed to “Bandwidth Last” / “Latency Last”.
• 105966 – Unable to log into Solve when KB5010791 is installed on the ControlUp Monitor machines.
• 88559 – Fatal Error when launching RTC in secure environments 

Known Issues

NOTE: Before upgrading your environment to v8.6.XXX, ControlUp recommends backing up your %appdata%/ControlUp directory by creating a copy of it and renaming it “ControlUp_old”.

This may prove useful if you need to revert to the previous version of ControlUp. Some new features require a change to the format or content of ControlUp configuration files. Therefore, if you need to downgrade ControlUp to a previous version, delete or rename the new “ControlUp” directory in %appdata% and rename the “ControlUp_old” directory to “ControlUp”.

The following is a list of known issues in the ControlUp v8.6.X general release. As these issues are resolved, this document will be updated:

• 96383 – Scheduled Triggers – Monthly – Providing days/weeks out of range will not be validated from the console UI.  
• 100784 – On WIndows 10 machines Active Application column shows “applicationframehosts.exe” instead of the actual active app
• 99619 – Client Metrics – Support RDP/WVD sessions – No Data Display for AVD Sessions opened from the Azure Web Client
• 101498 – Scheduled Triggers: All the Scope step controls are enabled for Applications/Accounts, differs from the Advanced Triggers
• 101497 – Advanced Triggers:  Wrong initial wizard step is displayed upon going Back on the filters step
• 101867 – Triggers: templates: When renaming a template and using an existing template name, console might exit.
• 101325 – Azure integration – When drilling down to a Virtual Disk from a Machine VM without an agent deployed, the AZ Encryption State may be missing data. 
• 101469 – Azure integration – Editing a property in the Azure Portal that contains a lot of characters may cause the ControlUp Real-Time Console to behave erratically (screen to blink white or become unresponsive).

Centralized Auditing

• The Details field of some audit log entries may have formatting issues.
• The Details field of audit log entries of Incident Triggers may be unclear or missing details.
• Some audit log entries may have unclear activity names.
• Scheduled triggers with no end time configured will be shown with the following timestamp: 1/1/0001
• Adding a NetScaler may result in a record that says “Edit NetScaler”.
• Scheduled Triggers – Monthly option may be reporting the wrong months and days in the log.
• Custom Schedules – Operating Times for the action are reported by an ID, and not by the name of the schedule.

ControlUp Solve

• To use ControlUp Solve, all monitors in your ControlUp Monitor Cluster must have network access and DNS resolution to the domain controllers of the logged in user’s domain.
• ControlUp Solve does not support Integrated Windows Authentication when using a proxy server for the Monitors.
• To use ControlUp Solve with NTLM proxy authentication for the Monitors, contact ControlUp support

Released October 17, 2021

New Features and Capabilities

Advanced Console/Monitor Authentication

Version 8.5.1 introduces a security enhancement that we strongly urge our customers to adopt. This version includes using trust certificates to log into ControlUp Consoles and communication to the ControlUp Monitors. You set advanced authentication in the organization settings and they are applied to the monitors. For details, see Certificate-Based Console and Monitor Authentication.

Bug Fixes

88559 – The Real-Time Console no longer freezes when users log in with Active Directory credentials that have been hardened for security.

Known Issues

NOTE: Before upgrading your environment to v8.5.XXX, ControlUp recommends backing up your %appdata%/ControlUp directory by creating a copy of it and renaming it “ControlUp_old”.

This may prove useful if you need to revert to the previous version of ControlUp. Some new features require a change to the format or content of ControlUp configuration files. Therefore, if you need to downgrade ControlUp to a previous version, delete or rename the new “ControlUp” directory in %appdata% and rename the “ControlUp_old” directory to “ControlUp”.

The following is a list of known issues in the ControlUp v8.5.X general release. As these issues are resolved, this documentis updated:

• 100273 – A ControlUp organization owner has to have local admin rights on the console machine where you enable Advanced Authentication.
• 98306 – If credentials fail to sync, monitor autostart might fail and the monitor may require a manual start.
• 93990 – By default, Horizon data collector does not collect data for the “AD User Info” column.It can be added via a registry key
• 97141 – In Horizon integration, when the “CollectUserInfo” registry key is enabled and there is no data collector configured other than the ControlUp Console/Monitor, the “HZ Assigned user” column will not be collected properly by the monitor.
  Workaround: Configure a dedicated data collector agent for the Horizon data collection. For details, see Data collector configuration.
• 97125 – Monitor auto-remediation might not work when advanced authentication is set.
  Workaround: The monitor can be updated with the proxy setting by either:
  • Reinstalling the monitor.
  • Copying the proxy settings file (ProxySettings.xml) from a system running the console (under %appdata%\ControlUp) to a monitor (under %windir%\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp).

Released June 29, 2021

New Features and Capabilities

Remote DX – Client Metrics

ControlUp extends our digital experience capabilities by enabling you to now monitor remote client devices when they are logged into your virtual network. You can see metrics on how well the device’s connections are performing when your end users are remotely logging into your VPN or VDI from anywhere.

These metrics are collected per device for those devices that have the Remote DX .DLL installed. Once collected, these metrics appear in the Real-Time Console and in the Solve interface.

Scheduled Triggers

Scheduled Triggers are time-based triggers that fire at specified times. A trigger’s condition can be based on time only, or a combination of time and other parameters. This version includes a one time schedule or hourly recurrence with an interval of 1-24 hours.

Here are just some applicable use cases:

• Set a daily reboot VDA at 2am if there are no active sessions for 15 minutes.
• Power off machines every evening and power on machines every morning.
• Run a daily health check script action based on monitored metrics and send the output to selected recipients.

ControlUp Solve

• Remote DX – Client side metrics interface
• Topology drilldown enhancements

Bug Fixes

• 74780 – Triggers are no longer corrupted after deleting the folder that was selected as the scope for the trigger.
• 78283 – Audit log: no longer missing a final status (Completed/Error) for some activities.
• 80835 – Audit log: all activities are now reported to SysLog (schedule).
• 82439 – Audit log: The dropdown list when selecting folders no longer has duplicate folder names (case sensitive).
• 85034 – Real-Time Console triggers: Automated Action event 5005s are now always written to the EventViewer log.
• 87361 – Automated Actions queue is not empty if there are actions waiting to be run.
• 87961 – Monitor: the following error no longer appears when it shouldn’t in the event viewer for Automated Actions: “Error: An item with the same key has already been added on some targets”.
• 88027 – Audit log: no longer missing a final status (Completed/Error) for some Automated Actions over the throttling limit.
• 80827 – Audit log: no longer has errors upon adding extensions with Data Collectors.
• 92103 – Removed the option to execute actions via the ControlUp agent’s named pipe.

Known issues

NOTE: Before upgrading your environment to v8.5.XXX, ControlUp recommends backing up your %appdata%/ControlUp directory by creating a copy of it and renaming it “ControlUp_old”.

This may prove useful if you need to revert to the previous version of ControlUp. Some new features require a change to the format or content of ControlUp configuration files. Therefore, if you need to downgrade ControlUp to a previous version, delete or rename the new “ControlUp” directory in %appdata% and rename the “ControlUp_old” directory to “ControlUp”.

The following is a list of known issues in the ControlUp v8.5.X general release. As these issues are resolved, this document will be updated:

• 88468 – Client Metrics – Multiple Sessions for Citrix Machine – Citrix App Session – Inconsistent Data Display
• 88559 – Fatal Error when launching RTC in secure environments 
• 88473 (INTERNAL)
• 91018 – To use Client Metrics, “Wireless LAN Service” should be enabled.
• 93871 – Remote DX – Data may not display properly after performing a Reconnect to Network to a VMWare environment.

Centralized Auditing

• The Details field of some audit log entries may have formatting issues.
• The Details field of audit log entries of Incident Triggers may be unclear or missing details.
• Some audit log entries may have unclear activity names.

ControlUp Solve

• To use ControlUp Solve, all monitors in your ControlUp Monitor Cluster must have network access and DNS resolution to the domain controllers of the logged in user’s domain.
• ControlUp Solve does not support Integrated Windows Authentication when using a proxy server for the Monitors.
• To use ControlUp Solve with NTLM proxy authentication for the Monitors, contact ControlUp support

New Features

Azure Drilldowns: You can now drilldown directly to an Azure machine resource from the following widgets in the topology view: 

• Machines (AVD)
• Machines (Azure)
• Resource Groups
• Subscriptions

To drilldown to metrics for a specific Azure machine, select the bar of a machine name in one of the following bar graphs:

• AVD Machines by Sessions
• Top Machines by Cost
• Total Machines by Cost
• Top Resource Group By Cost

Enhancements

• When you filter a column in a grid, you can now:
  • Use StartsWith and/or EndsWith to filters strings and identify objects that have similar text. (Released 8/24)
  • Exclude values that are null or empty. This way items with no data are excluded from the filtered selection. (Released 7/24)

New Features

• VDI & DaaS Automated Reports have moved – You can now access your Automated Reports settings from the Reports section of the DEX platform. Permissions for Automated Reports are controlled with two new permissions. Manage Personal Automated Reports lets you manage automated reports that you have created. Manage All Automated Reports lets you manage all automated reports, including those created by other users.
• Column filters – You can now filter columns in Web UI grids to hide empty text fields. To filter empty items, select the filter icon next to the column name, then choose the Is Not Empty option.
• Citrix License Servers – You can now view license consumption metrics for all the Citrix Licenses of your organization’s Citrix license servers in the topology view. To view the license consumption metrics, select Citrix Sites > Citrix License Servers.
• XenServer support – We now support XenServer 8.0.
• Custom widgets – You can now add a custom widget that displays AVD Workspace metrics to your dashboard. To configure a widget to display these metrics, select Workspaces (AVD) from the Metrics field in the Add Widget popup.
• HZ Machines drilldown – You can now drill down to all Horizon machines that are currently in maintenance mode in the Desktop Pools topology view. To drill down to the Horizon machines in maintenance mode, click Desktop Pools and select a machine with a positive number in the  HZ Machines in Maintenance Mode column.

New Features

• Custom widgets – If you add a custom widget that displays a single statistic to your dashboard, you can now resize it to a smaller size.

Scripts

The following scripts have been updated in the Community Actions Script Library.

• Get Pending Reboot (new script) – Check various registry locations to see if a computer rename, domain join/disjoin, Component Based Servicing, Application updates or Windows Update has registered the need for a reboot. Also check if the SCCM client is installed and if so query that for a reboot requirement.
  Use case: As a network administrator, I want to be able to see servers and desktops that have a reboot pending, so that I can track progress of driver patching, operating system updates, and other changes that require a reboot before the change will take effect.
• Deploy log4net for ControlUp processes (updated script) – This script is now time-sortable.
• Sync Cloudpager Workpods (updated script) – Updated the autodeploy parameter to the current standard and fixed a typo in the command-line option.

New Features

Audit Log Export – You can export an Audit Log report as a CSV file according to the filter and sort options you apply before the export. To export a report, click the Export icon on the top-right of the Audit Log page.

New Features

• Citrix Licensing – You can now view widgets and metrics for your Citrix licenses if you drill down to the Citrix License servers in the Topology view.
• Azure Cost Columns – We added the following new columns to display Azure cost metrics:
  • AZ Network Gateway Cost (Month-to-Date)
  • AZ Total Cost (Annual)
• Horizon List View – You can view metrics in a list view when you drill down to Horizon Sites items in the Topology view.

New Features and Capabilities

Automated reports (available in legacy and new data pipeline reports): 

You can now export the data from widgets and grids as an automated report and automatically send it to selected email recipients, in CSV format only. 

To set the report as automated and send it via email: In the Export Report dialog box, click Set as Automated Report. Add email recipient(s) to the Send to list as needed, and set the Schedule and Hour to send the automated report. To edit, delete, or disable the automated report set, click Settings.

Released Aug 28, 2023

New Features and Capabilities

VDI & DaaS (Solve) audit log update – All logs related to a single event are now recorded in a single audit log entry. You can expand an audit log entry to see the details about each related log. For example, when you run an action on multiple sessions, only a single entry appears in the audit log. You can expand the entry to see the detailed logs for the action performed on each session. This update makes the audit log easier to use and reduces the load on the ControlUp monitor.

Network Drives – You can now view the network drives of managed machines if you drill down to specific sessions in the Topology view. To use this feature, you must upgrade to Real-Time DX version 8.8 Maintenance Release.

Bug Fixes

• We worked hard to fix various bugs and small issues in Solve (too many to list!). Solve is now more stable and easier to use.

Released June 19, 2023

New Features and Capabilities

Overview Toggle Switcher: When you drill down from the real-time grid, you can now use the Overview button to switch between presenting data in the default grid view or the new list view. The Overview button is displayed on the left side of the grid view after you drill down. 

You can now use the toggle switcher for the following views:

• AVD Host Pool
• Machines (AVD)
• Machines (VDA)
• User Sessions (AVD)
• User Sessions (VDA)

Total Machines Widget: The Running VM Count widget is now called the Total Machines widget to more accurately reflect the metric displayed. This widget appears:

• In the default dashboard view. When you click this widget, you drill down to the topology view with Machines (All) selected to display the total number of machines that exist in your organization with a dropdown menu to machine type.
• In the Discovery View default widgets, displayed above the grid.

Released May 7, 2023

New Features and Capabilities

Navigation and Drilldown Improvements 

We’ve made multiple improvements that make it easier for you to investigate in Solve.

• Back from Grid Drill Down: When you drill down into an object on the real-time grid and then exit the drilldown, you are returned to the same grid view you were on before you drilled down. You will be on the same preset, with any column sorting and filtering you previously applied.
• Back from Dashboard Widget Drill Down: When you drill down into a widget from a dashboard and then exit the drilldown, you are returned to the same dashboard you were viewing before you drilled down.
• Drill Down into Child Entities: When you drill down into an entities in the real-time grid by clicking on its name, you now immediately see the children of that entity. For example, drilling down into a machine displays the user sessions on the machine.
• EUC Topology Drill Down: We added colored visualizations to the EUC topology drilldowns that display data in lists (instead of a grid) so that you can quickly identify whether a metric is in a good or bad state.

More Actions in Solve

• Set Process Affinity  – Use the Set Process Affinity action on a process in Solve to set which processors are allowed to run the process. The action is located under the Process Management category.
• Many additional actions are available in Solve if you upgrade the Real-Time Console to version 8.8. To see the new actions, click here.

More Historical Reports in Solve

• Top Windows Errors Report – Analyze Windows errors that occur on machines in your environment. You can use this report to answer questions like:
  • What are the most common Windows errors?
  • What machines are having the most Windows errors?

• Citrix NetScaler Load Balancing Report – Analyze usage trends and health of load balancers in your environment. Use this report to answer questions like:
  • Do I need to add more capacity to serve the load balancers?
  • How many requests does a certain load balancer usually handle during business hours?
  • Is load balancer traffic and behavior influencing user experience?

• Citrix NetScaler Gateway Report – Analyze the usage of your Netscaler Gateways. Use this report to answer questions like:
  • How many user connections does a certain gateway usually handle during a selected time period?

• Citrix License Usage Report  – Analyze Citrix license utilization in your environment. You can use this report to answer questions like:

• • What was the peak license utilization within a certain time period?
  • Which product licenses are underutilized?
  • Do I need more licenses for Citrix products?

Minor Changes

• Audit Log location – The Audit Log is now located on the Settings page.
• Light/dark mode selector location – The light/dark mode selector is now located in -your profile settings.

Released May 1, 2023

The following features in the current  Solve release are enabled by the Real-Time Console 8.8 . These  are available in Solve only when the Real-Time Console is updated to version 8.8. 

• Microsoft Azure Virtual Desktop Integration: You can now monitor, manage and remediate your AVD environment 
  • Large set of AVD metrics including real-time metrics for host pools, session hosts, workspace, application groups, etc.
  • New AVD drilldowns in Solve for user-friendly navigation 
  • AVD Built-in Actions

• FSLogix Integration: Use new FSLogix metrics and dashboards to monitor and manage FSLogix containers. Learn how to use the FSLogix integration here. 
• Solve Actions – We have added additional Solve Actions to our actions repository. You can find an overview of new Solve actions here.

New Features and Capabilities

Share Presets – You can now share a custom Discovery grid or Report grid Preset with your colleagues if you have Manage Solve permissions. There is a new menu similar to custom dashboards where you can share, duplicate, delete, or remove the share. To learn about creating and sharing Presets, visit Share Presets.

Drilldown into custom widgets– You can now drill down to the Discovery grid from a custom widget. We updated the widget creation dialog to make it easier to use, and allow you to set the drilldown location with Drill Down To.

Released March 28, 2023

New Features and Capabilities

Resize screenshots of a user session – When you run the Solve Action to take a screenshot of a user’s session, you can now increase the size of the window to better view the user’s screen. To learn about running actions in Solve, visit Getting Started with Solve Actions.

Citrix Netscaler Report – The Citrix Netscaler Report enables you to analyze the usage trends of the NetScaler appliances in your organization. For the selected time frame, the report presents data about past activity and performance, either individually for each appliance or in summary form for all selected appliances. You can answer the following questions:

• • Which NetScalers were available during the selected time period?
  • Is the workload shared evenly among the organization’s NetScalers?
  • Were there any configuration changes on our NetScaler appliances and, if so, when did they occur?
  • Is NetScaler X itself causing bottlenecks?

Improved Export to PDF –You can now export to PDF the graph section of reports that present both graph widgets and grid metrics. When you export to PDF, only the graph widget section is exported. To export grid metrics, use the Export to CSV option. Previously it was possible to export reports that presented only graph widgets. 

To learn more about exporting reports, visit Export to CSV or PDF. 

Released March 20, 2023

New Features and Capabilities

• Automatically Create ControlUp Users from your SAML IdP – You can now automatically create a ControlUp user account for each user that signs in to Solve via SAML. These users can sign in directly to Solve via SAML and do not have to register for an account in the Real-Time Console.
• New Solve Actions for NetScaler management are now available:
  • Disable Gateway – Disable the NetScaler Gateway
  • Disable Load Balancer – Disable the NetScaler Load Balancer
  • Enable Gateway- Enable NetScaler Gateway
  • Enable Load Balancer – Enable NetScaler Load Balancer

Released March 6, 2023

New Features and Capabilities

Updated Actions Menu – The list of available actions in the Solve actions menu (when you right-click on an target in the grid) is now filtered based on the state of the target. For example, the Enable connection server is not displayed if the connection server is already enabled. This filtering applies only to built-in actions.

Cursor Follower in Reports – You can now enable the Cursor follower feature when viewing reports that display graphs. When you hover over a data point on a graph, you can see the values from other metrics in the report. For example, when you hover over a CPU data point, you also see memory utilization and user session data from the same point in time to help you troubleshoot.

Released February 13, 2023

New Features and Capabilities

• Export Historical Reports to PDF – You can now export the following Historical Reports to a PDF file:
  • Session count
  • Logon duration
  • Protocol trends
  • Machine trends
  • Host trends
  • App trends

Released January 23, 2023

New Features and Capabilities

Perform new actions in Solve – You can now perform the following actions from the Solve web interface if you have updated the Real-Time Console to version 8.7:

• Enable/Disable Maintenance Mode – You can perform this action currently only on Hosts. You can enable assigning “Maintenance Mode” to host machines while they are being maintained and may not be available. This can also be disabled from a Solve Action.
• Enable/Disable Connection Server – You can enable or disable a connection from a machine to the server to which it’s currently connected.
• Set Process Priority – You can change the base priority of the selected process directly from Solve via this Solve Action.

Discovery – Select All Per Page– In the Discovery grid, there’s a new checkbox in the column headings of the grid. This checkbox enables you to select all items appearing in the page view, or clear all items from a selection. This is particularly useful for running Solve Actions.

Audit Log – Refresh Option – You can now use a refresh button to see the latest data while viewing the Audit Log. The Audit Log is accessible to users with Solve Admin permission level and displays all actions performed in a ControlUp environment including actions run and changes to users.

Historical Report Enhancements

Default Widget Layout – For reports that include multiple widgets such as trend reports, you can decide whether to display those widgets as a grid or as one widget per line. At the top right of the report page, you’ll find these icon options:

Display Improvements to Report Grids – We’ve improved the margins for the grids making them more viewable. We’ve also added other visual improvements, such as:

• Any drilldown value that is clickable in the grid is now blue to clearly indicate that it links to more information. 
• When a report is generated, the indication of Still Active is now in green. The value of Still Active is displayed to indicate that for the time the report has been generated, that session was active.
• Alert icons are now orange to be more noticeable. These icons appear to display more information about a value. For example under Logoff Time, the time displayed may be due to an unreachable machine and not due to the session logging off so an alert icon appears with a tooltip describing the status.

Released January 2, 2023

New Features and Capabilities

Custom Dashboard Enhancements

Resizable Widgets – You now have more flexibility in resizing the widgets in custom dashboards and in the default dashboards. For example, widgets with a single metric can now be resized to a relatively small size to fit the content of the widget and enable viewing more widgets simultaneously.

Modified Widget Creation – You can now select the type of visualization you want for your custom widget later in the widget-creation process. First you select the type of resource you want displayed and then the metric. The visualization options are determined by these selections. This way you can first decide what to monitor and then how you want to display that metric in the widget you are creating.

ControlUp Processes Excluded from Top 5 Widget Metrics – To more accurately reflect your organization’s highest metrics, the following ControlUp processes are now excluded from widgets that display “Top 5” metrics:
– cuMonitor.exe
– cuAgent.exe
– ControlUpConsole.exe
– cuAgentHelper.exe

For details on creating your own dashboard and widgets, and using these new features, see here.

New Historical Report

Published Application Usage Details – Monitor the use of published applications in your organization’s Citrix environment. You can view aggregate data based on application, time frame, site, instances of application use, and detailed information about individual users of the application. You can know: 

• Which users use the application? Which users use the application the most?
• How many sessions of an application are likely to happen simultaneously?
• How long do sessions of the application usually last?
• How many licenses does the organization require for the application?

New Features and Capabilities

Action Enhancements

Perform new actions in Solve – You can now perform the following actions on your environment from the Solve web interface:

• Screenshot without user approval – You can perform this action directly from Solve to capture a screenshot of a user’s session or process to be displayed in Solve. 
  • Take multiple screenshots from different sessions and view them all together in the same window!
  • The current phase of this feature includes the ability to perform this action only without a user’s approval. Future phases will include being able to notify a user and getting a user’s approval depending on your company’s security policy.

• Disable Process Execution – Perform this action on a machine to block a process from being executed on that machine. The process is blocked until you enable it again with Enable Process Execution.

• Enable Process Execution – Perform this action on a machine to unblock processes that were previously blocked with the Disable Process Execution option.

• Flush DNS – Perform this action on a machine to clear the DNS client cache on the machine.
  

Perform Actions from Citrix Machine/Session Drilldown – Perform actions from a Citrix machine or user session drilldown where the Real-Time grid becomes additional Citrix information. Access the actions menu at the top-left of the machine or session details.

More Historical Reports in Solve

Host Trends – Analyze resource consumption trends for virtualization hosts by displaying performance metrics for different hosts over time. 

In this report, you can see the following metrics of the selected hosts:

• CPU Utilization – average CPU utilization
• RAM Utilization – average RAM utilization 
• I/O Utilization – average I/O utilization 
• I/O Latency – average read and write I/O latency 
• Network Usage – average sent and received network usage

Logon Duration – Analyze the performance of the logon process within your organization. You can answer questions like:

• What is the difference between the logon duration in peak and off-peak hours?
• Which phase of the logon process accounts for the largest share of the total logon duration?

The report displays the following charts: 

• Logon duration – the average duration of the entire logon process.
• Number of user logons – the amount of user sessions started at each time period.
• Profile load time – the average duration of the user profile load phase.
• Group Policy load time – the average duration of the user Group Policy load phase.
• Desktop load time – the average duration of the desktop initialization phase.
• And more, including the average duration of the phase during which other components are initialized, such as logon scripts and third-party profile management solutions.

Protocol Trends – Analyze protocol latency and bandwidth consumption for user sessions. You can answer questions like:

• What is the average latency and bandwidth of my network at a certain time?
• Which branch locations are experiencing high latency or bandwidth issues?
• Are there specific times of day during which latency is high?

Host Statistics – Analyze resource consumption for monitored hosts by summarizing performance metrics per computer for a period of time. You can answer questions like:

• Which hosts have the highest CPU consumption?
• Which hosts have the highest disk read/write latency?
• Which hosts have the highest memory consumption?

Historical Report Enhancements

• You can now export Host Statistics and Session Details reports to a CSV file.
• New widgets in the Session Activity report display the total number of user sessions, unique users, and unique client names.
• You can now include or exclude process information in the User Session Details Gantt chart with the Show Session processes toggle. Access this chart by drilling down into a user session from the Session Activity report.
• In the Session Activity report the “Average Latency” column now displays the highest average latency for the session/s and it now has an updated column description.

New Settings

• See ControlUp User List in Solve – If you are a Solve admin, you can now see a list of all ControlUp users in Solve settings. The list contains users who have registered in the Real-Time Console, or have been added using the Add ControlUp Users feature in Solve.
• IP Restrictions – You can now use the Disable/Enable switch to control your Solve environment’s accessibility quicker and more efficiently.

Minor Changes

The “EUC Site Selector” label in the Discovery page topology now more clearly says Citrix Sites and Horizon Sites.

New Features and Capabilities

The following two features in the current  Solve release are enabled by the Real-Time Console 8.7 . These  are available in Solve only when the Real-Time Console is updated to version 8.7. 

• Solve Actions

Run built-in and script-based actions to remediate and optimize your environment directly from the Solve interface. Refer to the Getting Started with Solve Actions guide to learn more about this feature. 

Prerequisites:

To use Solve Actions, you need to upgrade your monitors to version 8.7. Additionally, you need to have .NET Framework 4.8 installed on each monitor machine. Make sure that your ControlUp Monitors have access to https://solve.controlup.com over TCP port 443.

Note:

If the user that runs a Solve action belongs ONLY to the Local Admin role, running a Solve action will fail even when the permission for the script is set to “Allow”. Learn more here. 

• IP Restrictions

By enabling the IP Restriction feature, you can now restrict who can access your Solve environment and perform actions in Solve based on IP address. You can add an IP whitelist to enable access only to those users from an IP address listed in your IP whitelist. Learn more.

Historical Report Enhancements

Session Details Gantt Chart Includes Processes

When drilling down from Session Activity to the Session Details report, the Gantt chart of the user’s activity over time now includes processes info along with user logon, session state transitions, applications launched by the user, and client info.

Trend Reports Enhancement

• When viewing any Trend Report that include the Top Consumer metric, you can now select up to 10 consumers to display with a Show More/Show Less option. 
• Click and drag on a graph to zoom in on the selected region and see more details.
• Click on a machine in the Machine Name column to open the Machine Trend report for the selected machine.

Export to CSV 

You can now export the following reports to a CSV file:  Session Count and App Trends.

New Features and Capabilities

Remote DX Preset in Discovery View

Remote DX sessions preset – You can now find all related Remote DX columns in one preset providing a holistic view and improved root cause analysis. Learn more.

New Settings

Dark Mode

We’re excited to announce our most-requested feature: Dark mode! Designed to reduce eye strain in low-light environments, the dark mode option gives Solve users a fresh look.

Add ControlUp Users

ControlUp and Solve Admins: You can now add users with the Add ControlUp Users feature in Solve Settings. If those users access only Solve, they no longer have to access the Real-Time DX Console to log into Solve. You can run a script action in the Real-Time Console to export users from your Active Directory into a CSV file that you then upload in Solve Settings. Once uploaded those users are added to ControlUp and can access Solve with the right permissions applied. Learn more.  

New Features and Capabilities

New Reports and Drilldown

App Usage Details – Concurrent Application Instances Report – You can analyze the usage details of an application or a specific version of it (for example OUTLOOK.EXE 15.0.4783.1000) by displaying the number of instances that were used in the selected time frame and how many unique users used it. This report can answer questions such as:

• How many concurrent instances of the same application have been used in your organization?
• What are the peak times during which applications are heavily used? Are they recurring?
• Can we save money by licensing fewer instances of the application?
• How was the CPU affected by users launching a business application at 4:00 PM?
• Can slowness reported by a user around 9:00 AM be attributed to a resource bottleneck caused by the user’s applications, or to other activity on the same server

Enhanced Drilldown from App Trends  to App Usage Details –  When looking at a specific point in time and seeing some abnormality in usage, you want to know how many users used the app. Now you can drill down to App Usage Details and see just that!

Expanded Export Options

Export to CSV – You can now export up to 30 columns and up to 1,000 records (rows) from the Discovery Grid. Learn more about this feature.

New Features and Capabilities

Enhanced Reports

Enhanced App Trends Report  with a tooltip that includes all the following to help investigate your apps and usage:

• Metric name (for example CPU Utilization)
• Selected application (for example Chrome.exe)
• Date&Time (28/3/22 18:00) 
• Max, Avg, Min values (based on the instances) 
• Based on # of instances (for example ‘Based on 26 Instances’)

“Top Processes” tooltip in Machine Trends – Now you can drill down from a specific machine to see the applications that caused the spike in certain metrics like CPU or memory.

New Features and Capabilities

More Historical Reports in Solve

App Trends Report  –  You can now analyze resource consumption trends of an application by displaying the performance metrics for different versions over time. You can now see:

• What was the average CPU utilization of OUTLOOK.EXE yesterday?
• What was the peak I/O utilization of IEXPLORE.EXE this morning?

This report displays:

• CPU Utilization – average CPU utilization for all selected application instances over time
• RAM Utilization – average RAM utilization for all selected application instances over time
• I/O Utilization – average I/O usage for all selected application instances over time (network and disk I/O combined)

App Statistics Report – You can analyze resource consumption for most used applications during the selected time period. Get answers to the following:

• What is your organization’s most used application?
• Which applications have the highest resource consumption?
• Are there resource usage differences between different versions of the same application?

Session Count Report Enhancement

Drilldown from Session Count report to Session Activity or Machine Statistics – You can now drill down from the “Total Sessions and Machine Count” widget in the Session Count historical report to the list of sessions or machines active at the specific point in time clicked from the graph in the widget.

New Features and Capabilities

Export to CSV

• Real-time Export Data to CSV file  –  You can export the real-time data from your Discovery grid to a CSV file with just a click of a button so you can further investigate and share the data. Export is also available from Historical Reports.  For details, see Export to CSV.

Advanced Drilldowns to Historical Data

• Historical troubleshooting for Sessions  –  Simplify how you troubleshoot and investigate sessions by drilling down from the Real-Time data in the Discovery grid directly into Historical Reports:
  • If you select one session – drilldown to Session Details report 
  • If you select multiple sessions drilldown to Session Activity report
• Drilldown from Machine Statistics report to Machine Trends  –  You can now click a machine name when viewing the Machine Statistics report to view Machine Trends for that machine with the ability to select specific time frames (as in Machine Statistics).
  This simplified the troubleshooting process by enabling you to drilldown to the Machine trends with just one click. 
• Drilldown from Machine Trends top consumers to specific machines  –  While viewing the Machine Trends reports, you can click a point on the graph and view the top consumers of resources, such as CPU. You can now drill down from that view to the individual machines listed as the top consumers for a resource. The report becomes a report on a machine’s analytics.

Citrix Enhancements

• PVS Metrics – You can now view and investigate PVS metrics in the Dashboard and Discovery views.
• Sessions drilldown screen includes Remote DX metrics  –  If you have Remote DX enabled and installed on your monitored machines, you can drill down from Sessions into the details of that user’s client device data.

Azure Subscription Gauge View

• Azure Subscription Gauge View  –  Enhanced custom Subscription level gauge view enables you to view cost information on a subscription including:
  • Enhanced Cost view – Use 1,000 separators and Currency Symbol (for example $1,000.00)
  • New Gauges – Total Cost (Last Month) per Subscription

New Features and Capabilities

Historical Reports in Solve

• Session Count – You can now analyze the system usage trends based on user sessions, along with the historical distribution of sessions by status.
• Machine Trends – View resource consumption trends by displaying the distribution of performance metrics for different machines over time.
• Machine Statistics  – Aggregated performance metrics for each machine over time are now available in a data grid.
• Export to CSV – Capture the historical metrics on multiple machines or sessions and export the data to a spreadsheet. Available for Session Activity and Machine Statistics reports.

New Features and Capabilities

Historical Reports in Solve

• Access historical reports in Solve.
• Sessions Activity – View historical activity, including Average Latency, for user sessions.
• Session UX / Resources – Switch between the different session reports using the preset options. Create custom presets to add or remove columns.
• Session Details – Click on a particular User Name to open a detailed view of the session’s resource consumption and, if enabled, Remote DX metrics for the user’s digital experience over time.

Discovery Grid

• Customize a preset view to display particular columns and filtering.
• While viewing a custom preset, every change made in the grid view is auto-saved..
• Freeze the Discovery grid – Pause and Resume the real time updates of the Discovery grid with the click of a button.

New Features and Capabilities

Custom Dashboards Enhancements

• Topology Resource Type – Select specific topology resource types when creating widgets for your dashboard.
• Dynamic Widgets – Drag and resize the widgets you add to your custom dashboard. 
• Multi-Stat Widget – Select multiple metrics to display in a list for a single monitored resource.
• TV Mode – Display the Solve Dashboard in full screen mode, such as in situation rooms where the latest monitoring data is viewed on a centrally visible screen.

Integration between Solve and Edge DX

Access Edge DX device data from the Solve Real-Time Session grid. Learn more.

New Features and Capabilities

• Custom Dashboards – Create, edit, and duplicate Real-time dashboards and widgets.

New Features and Capabilities

• Display historical troubleshooting information for user sessions
• Expand option added to widgets displaying historical information 
• SAML labels & descriptions rewritten
• Date filtering capability on the Real-Time grids

New Features and Capabilities

• ScoutBees application integration into Solve UI to provide a single window for troubleshooting and analytics.

New Features and Capabilities

• Historical troubleshooting – view historical trend data directly within the Solve interface.
• View historical data for several days prior to the appearance of a metric requiring further investigation.
• Historical data is available for metrics that are related to:
  • Machines that have the ControlUp Agent installed
  • Sessions running on machines with the ControlUp Agent installed
  • Hosts that are monitored in your ControlUp environment
• Select to view historical trends for :
  • Single entities in the Discovery view grid
  • Multiple entities in the Discovery view grid
  • Dashboard widgets in the Dashboard view or the Discovery view

Machine Trends report: We added the following new widgets to display machine trends metrics:

• CPU Ready Time
• Disk Queue Length
• Disk Free Space
• Processor Queue Length

User Session Details report: For the charts that display time ranges in the Performance section, you can now click and drag the mouse across a specific time period on a chart to zoom in on that time period. The custom time range you select is applied to all the charts in the report.

User Session Details report: You can now export the report data as a CSV file. To download a CSV, click the Export report icon on the top right of the User Session Details report.

Machine Statistics report:  We added the following new columns to the grid to display CPU and memory utilization metrics:

• CPU Utilization AVG 
• CPU Utilization MAX
• CPU Utilization MIN
• Memory Utilization AVG
• Memory Utilization MAX
• Memory Utilization MIN

Machine Trends report: We added a Distribution graph per machine to the machine view in the following charts:

• CPU Utilization
• Memory Utilization
• Network Usage

Published App Usage Details report: You can now access the Published App Usage Details report in the new data pipeline. 

Machine Trends report: When you click on a data point, you now see the data, including detailed Min, Max & Avg statistics, for the machine, and not of the processes as previously displayed.

Sizing Recommendations report: In the sizing recommendation graph, you can now see the hardware allocation over time along with the suggestion history. This enables you to analyze the performance over time.

Refresh report data: If you select the time frame as 4H or 24H, you can now refresh report data without refreshing your folder, filter, or sorting selections in the data grid. Two minutes after you configure your report selections, the selected time icon indicates that you can refresh data. To refresh the data, click the icon.

Save report time selection: When you switch between different reports, the time range you selected is now saved and applied to each report.

User Session Details report:

• We added a Processes view to the Gantt chart at the bottom of the User Session Details report. Use the Processes view to identify and analyze the workflow processes within each session launched by the selected user during the selected time range. To enable Processes view, click the Show Session processes toggle at the top of the report.
• If the selected user launched multiple active applications simultaneously, the Active App view in the Gantt chart of the User Session Details report shows the number of active applications launched during the same time.
• We now display the client version in the Client Info view in the Gantt chart at the bottom of the User Session Details report, so you can quickly identify the version for each session.

Bug Fixes

• 199921: Sizing Recommendations report: We updated the threshold from one to seven days from the last time that any CPU configuration was changed before the report suggests any additional changes. This helps gather more metrics and give a more accurate estimation to base the recommendation on. The report no longer continues to recommend allocating more resources to a machine after you’ve already added the recommended resources.

User Session Details report – We added Active App and Active URL views to the Gantt chart at the bottom of the User Session Details report. Use the Active App view to identify and analyze the active applications launched by the selected user during the selected time range. Use the Active URL view to identify and analyze the active URLs connected to by the selected user during the selected time range.

Environment Assessment report – You can now drilldown from the Hosts widget in the Usage and Hosts views of the Environment Assessment report to a Host Statistics report. To drilldown, click AVG in the top-left of the Hosts widget, then click a bar in the Distribution graph to open a Host Statistics report according to the selected bar and metric.

Export to PDF as scheduled report – You can now export to PDF format and schedule these automated reports to be sent when you want and to the recipients you select. Previously scheduling reports was available only when exporting to CSV. The following reports can be exported to PDF for scheduling:

• Session Count
• Session Activity (Widget Only)
• Logon Duration
• Machine Trends
• Host Trends
• Citrix Netscaler (Widget Only)
• Citrix NetScaler Load Balancing (Widget Only)
• Citrix Netscaler Gateway (Widget Only)
• Citrix License Usage
• App Usage Details (Widget Only)
• Protocol Trends
• Top Windows Errors (Widget Only)
• App Trends

You can click each report name for more details on the content of the report.

Known Issues

• If a monitor resets, “initial” metrics (e.g. initial branch name, initial client name, initial IP address) might display incorrectly.
• In the Session Activity report, you can’t filter the Initial Client IP column.

You can now view reports from our new data pipeline to analyze real-time VDI and DaaS data in your environment, with increased visibility into your metrics, faster. The new data pipeline reduces the time that it takes for aggregated data to display in report widgets, offers dozens of new report metrics, 2-5 minute data collection intervals, and new aggregation methods.

To access the new reports, click the reports icon in Solve or select the Reports tab in the VDI & DaaS area of app.controlup.com.

Please note – The new data pipeline reports are available only after completing the prerequisites as described here.

Known Issues

• If a monitor resets, “initial” metrics (e.g. initial branch name, initial client name, initial IP address) might display incorrectly.
• In the Session Activity report, you can’t filter the Initial Client IP column.
• In the Environment Assessment report, the widgets may display an incorrect number of EUC sites.

Session Activity report: The following new views were added to display data according to: 

• By Folder
• By EUC Site – single selection 
• By Branch 
• By User – multiple selection

Logon Duration Report: The following new views were added to display data according to: 

• By Folder
• By EUC Site – single selection 
• By Branch