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Digital Employee Experience

ControlUp DEX Platform Solutions Overview

When it comes to technology in the workplace, employees today need—and, frankly, demand—a frictionless experience. They want technology to enable them to be productive instead of inhibiting their ability to get their jobs done. Employees want the freedom and flexibility to work where they want, when they want, and how they want.

IT teams will need a platform to match, and ControlUp’s DEX platform is just that. ControlUp equips IT teams with the tools to quickly resolve issues, proactively prevent tickets, and continuously deliver an excellent digital experience to employees.

End-to-end visibility

ControlUp ONE Platform

ControlUp gives IT teams end-to-end visibility into the digital employee experience. No matter what technologies your digital workplace is comprised off ControlUp ensures a better experience for any desktop, any application, for any employee working from anywhere.

Physical Endpoints

Optimize the digital employee experience across physical endpoint devices with ControlUp's advanced real-time performance and experience metrics supported by an extensive range of easy-to-use capabilities allowing IT operations to pinpoint and remediate issues across desktops, laptops and thin clients.

Device health and performance monitoring
Windows 11 readiness assessment dashboard
Connected device network performance insights
Remote assistance through remote control and shadow
Broad OS support for desktops, laptops and thin clients

VDI & DaaS

Eliminate technology “finger pointing”, turn large amounts of real-time data points into actionable insights and prevent and fix end-user experience issues before they impact employee productivity with ControlUp’s market-leading VDI & DaaS monitoring and optimization solution.

Real-time experience monitoring and troubleshooting
Sizing recommendations and cost optimization insights
Long-term historical data analytics and reporting
Proactive synthetic availability monitoring
Hybrid work visibility into client devices and networks

Applications

Applications lay at the core of employee productivity, so ControlUp lets you continuously collect performance, usage and availability metrics for installed applications running on any desktop. Our built-in action script library ensures that you can quickly troubleshoot and remediate any application issue.

Monitors locally installed and virtual published application
SaaS app synthetic availability and performance monitoring
Built-in troubleshooting and remediation for a variety of apps
Best-in-class live unified communications monitoring
Application usage dashboards and reporting

Endpoint Security

Continuously improve your endpoint device security posture, improve compliance and reduce risk caused by application vulnerabilities, Windows operating system vulnerabilities, outdated applications, weak security configurations and incorrect compliance settings with ControlUp.

Continuously scans your devices to identify vulnerabilities
Windows application and OS patch management
Helps prevent device security configuration drift
Intelligent risk and security scoring to help prioritize
Automatically remediate device security issues

Employee Centric

Increase satisfaction levels and simplify improving the digital experience for ALL employees in your organization with ControlUp’s easy-to-use, employee-centric DEX solution, no matter if they are frontline workers, back-office employees, or members of the IT team themselves.

Innovative digital experience scoring technology
Integration with third party tools to improve IT workflows
Orchestration for automated self-healing capabilities
Employee engagement and sentiment collection
GenAI-assisted natural language chatbot and data insights

Our Capabilities

Learn more about ControlUp’s rich set of capabilities that help IT teams improve the digital experience for employees.

ControlUp ONE Platform

The ControlUp DEX platform empowers IT teams to optimize the digital workplace experience for employees using any desktop, any application, anywhere.