PLATFORM

SaaS and Web App Monitoring

By simplifying the complexity of SaaS and web application monitoring and remediation, ControlUp empowers service desk and IT operations teams to quickly pinpoint the root cause of issues.

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SaaS Application Monitoring: A Complex Necessity

In today's business landscape, SaaS applications are critical for operations, driving productivity and customer engagement. Therefore, robust monitoring of these applications is essential to ensure peak performance, prevent costly downtime, and maintain a positive user experience.

However, this crucial task is often complicated by the inherent complexities of the SaaS model, including limited visibility into the underlying infrastructure, intricate dependencies on third-party services, and the need for specialized domain expertise to effectively interpret monitoring data and troubleshoot issues.
SaaS and Web App Monitoring Made Easy With ControlUp
ControlUp for Apps simplifies SaaS and web application monitoring and remediation, providing real-time visibility into employee digital experience so IT teams can quickly pinpoint and resolve performance issues.
Employee-Centric Troubleshooting

ControlUp provides service desk engineers with intuitive employee-centric views that helps to quickly pinpoint issues across the end user’s digital workplace no matter the device or application, including SaaS and web applications.

  • Intuitive visualization: Color-coded, time-line based views of the end-to-end digital workplace allows for quick understanding when SaaS applications are negatively affecting the employee experience.
  • Performance Metrics: Real-time data for key web application performance metrics including detailed Page Load times and Time to First Byte (TTFB) metrics.
  • Page Load Errors: Quickly see what page errors negatively affected the employee’s digital experience with RBAC-controlled automated screenshot capability to simplify and speed up troubleshooting.
Application-Centric Operational Views

Provides IT operations teams and application owners with key health information for their monitored SaaS and web applications, both in real-time as well as historically with over-time trending information.

  • High Level Overview: Get a quick, visual understanding of the health of both third-party SaaS and home-grown web applications through customizable SaaS application experience scores.
  • Performance and Errors: Real-time and historical data for navigational errors and key application performance metrics including Page Load times and Time to First Byte (TTFB) with breakdown for local, connect, backend and client stages of web application navigation.
  • Usage Metrics: Get detailed information about usage of applications, including number of unique employees, total number of visits as well as broken down per page, browser versions and location information.
Easy to Deploy and Use

ControlUp helps you monitor your SaaS and web applications without the need of complex deployment, configuration or extensive subject matter expertise.

  • Browser Extension: Deploy the Google Chrome or Microsoft Edge extensions utilizing your ControlUp for Desktops agents already deployed on your Windows devices or through a third-party deployment tool.  
  • Built-in Application Templates: During initial setup, select from a list of the most common SaaS applications to start monitoring or easily add your own web applications by providing the relevant URLs.
  • SaaS Scoring Profile: Add your SaaS and web applications to the built-in SaaS scoring profile and immediately get performance data presented in the employee dashboards and in the application-centric views.
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