SOLUTIONS

Solutions for Service Desk

ControlUp enables the service desk to better serve employees by solving more issues faster.
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Solve More Problems in Less Time
Technology issues can have a ripple effect across the entire organization. When systems go down, employees can't perform their tasks efficiently, leading to a drop in productivity. This, in turn, can slow down business operations and sales, ultimately frustrating customers who rely on timely service and support.
ControlUp Helps the Service Desk Close
More Tickets Faster
ControlUp provides IT service desk the tools needed to help troubleshoot and remediate infrastructure, desktop, applications and security issues in real-time.
Real-Time Monitoring and Troubleshooting

ControlUp’s real-time monitoring collects thousands of end-user computing metrics, allowing IT teams to identify and resolve issues before they impact employees’ digital experience and productivity.

  • Support for managing virtual and physical desktops
  • Troubleshooting and Remediation for local, SaaS, and Web applications
  • Unified Communications optimization
Root Cause Analysis and Remediation

ControlUp assists with problem analysis to pinpoint the exact problem area. Once the root cause is identified, ControlUp offers a catalog of remediation scripts to solve the problem in real-time.

  • Self-guided and Gen AI root cause analysis
  • Manual and automated remediation for common issues
  • Remote control to help remediate UI issues
ServiceNow Integration

The integration between ControlUp and ServiceNow streamlines workflows minimizes manual intervention, maintains high service quality, and enhances IT operations.

  • Automated ticket creation and closer
  • Find and fix issues from the ServiceNow UI
  • Available from the ServiceNow store
Security Monitoring

ControlUp’s IT security tool identifies and resolves security issues in real-time, leveraging the service desk’s frontline awareness of vulnerabilities and exploits.

  • Vulnerability detection and remediation
  • Device misconfiguration and compliance remediation
  • OS and application patch management
Mean Time to Repair is Too High
Lower your MTTR with ControlUp
44%
of respondents said their organization’s technical support resolved tech problems effectively
20%
of employees felt they would be supported when troubleshooting tech
95%
of organizations say supporting remote users comes with new technical and communication challenges
Customer Success Stories
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Don’t spend hours solving complicated IT problems. Let ControlUp identify
and automate fixes in minutes.
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