SOLUTIONS

ControlUp and ServiceNow

Improve efficiency, automation, and cost savings for ControlUp customers using ServiceNow
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ControlUp Solutions for ServiceNow
Combining the power of ControlUp for physical endpoints and ServiceNow’s award-winning ticket management platform, we give companies powerful new tools for recognizing experience and performance issues and proactively alerting your service desk staff of any technology problems that impact employee productivity.
ControlUp Value Add for ServiceNow ITSM
ControlUp's ServiceNow integration allows IT teams to improve user experience with true real-time troubleshooting and remediation and save cost by optimizing their IT workflows.
Automated Ticket Creation and Closure

ControlUp’s integration enables automatic ITSM ticket creation when the digital experience of an employee device is impacted.

  • Automatically create tickets based on ControlUp alerts to save IT time filling out mandatory fields
  • Prepopulate issue details to give IT a faster start to remediate the problem
  • Workflow includes automatic ticket closure if the issue is remediated through our platform
Available From ServiceNow Store

Bring ControlUp to your ServiceNow platform quickly and efficiently without added cost.

  • The ControlUp Connector is available as a free certified app inside the ServiceNow Store
  • Compatible with ServiceNow’s latest versions, including Washington release
  • Easy-to-implement with the help of our detailed step-by-step documentation
Find and Fix Issues From the ServiceNow UI

ControlUp Enrich gives IT support teams real-time user experience insights without having to leave the ServiceNow interface.

  • One-click access to real-time performance metrics about the device in context of the ticket
  • Comes with powerful built-in troubleshooting and remediation actions to improve the digital experience
  • Shadow or take full keyboard and mouse control for Windows, macOS, Linux or thin client endpoints
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