ebb3 Standardises on ControlUp’s Digital Employee Experience Platform to Enhance Services for Customers Running Graphics Intensive Applications on VDI

SAN FRANCISCO (July 31, 2024)— ControlUp, at the forefront of Digital Employee Experience (DEX) management, today announced that UK managed services provider, ebb3, has standardised on the ControlUp DEX platform to enhance the management of its clients’ business critical Virtual Desktop Infrastructure (VDI) environments and the corporate endpoints used by hybrid office workers.

This is enabling ebb3 to proactively and easily monitor clients’ systems to improve the overall digital employee experience, streamline the control of IT, reduce costs and enable the optimisation of VDI systems used including Citrix, Omnissa (formerly VMware) and Microsoft, across both public and hybrid cloud deployments.

Specialising in accelerated computing on VDI and AI platforms, ebb3 works in a variety of industry sectors in the UK such as construction, architecture, motorsport and the public sector. Key customers include Aston Martin, Morgan Sindall Group, Simpson Haugh, Scott Brownrigg and housing association, Wallsall Housing Group.

“We design, install and manage our clients’ VDI solutions so the real-time monitoring provided by ControlUp is absolutely crucial to guarantee service quality given we’re signing multi-year contracts,” explains Jav Fiaz, ebb3’s Technical Architect & Senior Platform Engineer. “ControlUp is our eyes and ears – our feelers out into client environments if you like. Other solutions might poll every two, three or five seconds. That’s too slow. You’d miss problems like why latency is occurring and then not be able to fix root causes quickly. This then impacts the users’ perception and views about their digital workspaces.”

This is important because most of ebb3’s clients use powerful CAD/CAM applications to do their work – leveraging server-based grid technology from NVIDIA – such as Catia, Enscape, Revit, Rhino and Twin Motion. To run these graphics-intensive solutions in a VDI environment requires specialised configuration and accurate monitoring to ensure that the heavy workload demands are properly optimised by the backend compute.

ControlUp helps ebb3 with the sizing and capacity planning of servers so that the applications are properly implemented, with real-time monitoring of GPU, CPU, memory and IO usage during user acceptance testing and after rollout ensuring that systems are responsive and work seamlessly and as expected. Furthermore, ControlUp is also used by ebb3 to carry out health checks of clients’ VDI environments if they already have the software installed and provide continuous monitoring of the customer’s digital experience.

“With ControlUp, we can spot rogue workflows which result in burst usage affecting the overall performance health of the VDI system. This has the potential to impact staff productivity and their ability to meet demanding project deadlines,” says Fiaz. “This could be because someone is downloading lots of massive files or not optimising a large 3D model properly which then causes bottlenecks. We can set up alerts and triggers using ControlUp to identify issues before they become problems.”

Since COVID-19 and the boom in remote working, the monitoring of clients’ VDI environments has expanded out of data centres to include physical endpoints, too. Here ebb3 is capitalising on ControlUp’s physical endpoint DEX platform to monitor devices used by staff at home.  “Someone logging a support ticket complaining of intermittent performance issues might attribute the problem to the VDI platform. But by using ControlUp, we can drill down into the user session and see if it’s actually another issue like the speed of their home Wi-Fi connection or position in a building that’s causing latency. It makes problem-solving super-fast,” explains Fiaz.

ControlUp also delivers a variety of other benefits to ebb3:

• Platform independent and future proof. ControlUp’s support for multiple technology stacks in VDI/DaaS,  such as Citrix, Ominisa and Microsoft, and multiple endpoint OS support means that regardless of what technologies are used today, or what might be used tomorrow, ebb3 can continue to utilise the same approach to DEX management and utilise the platform for sizing and costing during any future migration.
• Intuitive and easy to use.  Previously the MSP used another monitoring software solution. “Quite frankly, you almost had to have a degree to run it. Not only was it complex but expensive to implement,” says Fiaz. “With ControlUp, the screen layouts are simple and elegant and the software does a lot straight out of the box. On the face of it, everything looks very simple, but there are a lot of stats available if you want to delve deeper. This means first-line support all the way up to technical architects can benefit.”
• Elegant architecture means it’s simple to deploy. Leveraging a cloud-based management platform, ControlUp is straightforward to install and quick to get up and running on client sites. Agent and agentless technology gather data from endpoints and other parts of the virtual architecture, with information fed back instantaneously to ebb3.
• Technical support which excels. ebb3 has benefitted from attentive, knowledgeable and quick support from ControlUp developers, with new product features being added all the time. Remote control, logon times, application crashes and many more historically troublesome experience issues can be identified and resolved in minutes, with automation being used to prevent similar issues happening to other users or clients.

“Our platform is ideal for any organisation looking to improve their IT management capabilities and enhance the digital experience for employees,” says Robert Ellis, UK Sales Director at ControlUp. “Our comprehensive feature set, ease of use along with exceptional support makes it invaluable for MSPs like ebb3 who are judged on the quality of service they deliver to their own customers.”

Fiaz concludes, “Moving forward, we see ControlUp as a key strategic partner for ebb3 and plan to continue integrating their innovative solutions into our managed service offerings to drive more value for our clients.”

About ControlUp

ControlUp reimagines Digital Employee Experience (DEX) management with true real-time visibility, enabling 20X faster issue resolution on any desktop, any application, anywhere. We empower IT to focus on elevation, not escalation, by equipping them with actionable, true AI-driven insights and proactive remediation tools to drive unbounded productivity for IT teams and employees. Nearly 2,000 customers across the globe trust ControlUp, including more than one-third of the Fortune 100. Learn more at https://www.controlup.com.

About ebb3

ebb3 accelerates business transformation through its expertise in enterprise AI and VDI digital workspaces. Offering award-winning end-to-end services for private AI and VDI platforms, ebb3 delivers secure, high-performance infrastructure tailored to the unique needs of enterprise clients. ebb3 is NVIDIA Preferred Partner certified and has VMware’s Master Services Competency. For more information, visit https://www.ebb3.com.

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