ControlUp Leads the Way in DEX for DaaS: Key Insights from the Latest ‘DaaS Like a Pro” Report

As organizations increasingly adopt Desktop-as-a-Service (DaaS) solutions to enhance flexibility and scalability in their IT environments, the role of Digital Employee Experience (DEX) has taken center stage. The newly released End User Computing State of the Union 2024-2025 report by the community driven ‘DaaS Like a Pro’ team highlights the importance of DEX in DaaS environments. And, it recognizes ControlUp as the leading solution in this rapidly evolving space.

ControlUp: The Leading DEX Solution

ControlUp was named the most used DEX solution in the latest DaaS Like a Pro report, with 24% of contributors using the ControlUp Platform (14% using Real-Time DX and 10% using Edge DX). This recognition reflects the value of ControlUp’s real-time visibility and automated remediation capabilities, which enable organizations to enhance employee experiences across any desktop or application, regardless of location, anywhere, to today’s enterprises. ControlUp’s strong presence, with double the users of the second-most popular solution, underscores our pivotal role in improving digital experiences in DaaS environments.

A Shift in Performance Monitoring: Beyond the Basics

The report from DaaS Like a Pro echoes a growing trend we’ve seen in the need for more sophisticated performance monitoring tools. Historically, performance monitoring focused on tracking system performance metrics, but the rise of DEX reflects a more holistic approach. According to the report’s authors, “A new approach is emerging for performance monitoring and analysis tools that goes beyond basic monitoring to encompass the broader Digital Employee Experience.”

This approach extends beyond metrics to include employee interactions, application usage, and overall satisfaction. With this shift, organizations can identify and resolve performance issues before they impact employee productivity, leading to improved outcomes in DaaS environments. Solutions like ControlUp are at the forefront of this transition, offering capabilities that extend traditional performance monitoring to deliver real-time insights and automated remediation.

Key Findings on DEX for DaaS

The report’s findings also emphasize the critical role DEX plays in the success of DaaS deployments. The report further underscores that the EUC and DaaS landscape is evolving rapidly, driven by key trends such as public cloud migration, hybrid-cloud setups, and an increasing focus on security and platform transitions. It shows that DEX is no longer a “nice-to-have” but a critical component of ensuring both operational efficiency and employee satisfaction. By delivering a robust digital experience, organizations can stay competitive in a digital-first world.

As the demand for virtual desktops and applications continues to grow, the role of DEX in shaping employee productivity and organizational efficiency cannot be understated. The latest findings from DaaS Like a Pro reinforce the value of comprehensive DEX platforms like ControlUp, which elevate the game through advanced real-time insights and proactive remediation. By going beyond traditional performance monitoring and redefining the value of DEX, ControlUp is ensuring that DaaS environments are optimized for both technical performance and ultimate user experience.

To learn more about the findings from DaaS Like a Pro and how DEX is shaping the future of end-user computing, you can access the full report here.