Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Simon Townsend The tech job market is sending mixed signals. Openings are plentiful (north of 300K in the U.S. alone, according to the Bureau of Labor Statistics), yet finding the right fit feels like threading a needle. Entry-level roles are flooded. Established pros struggle to land roles, especially if they rely on legacy skills. Meanwhile, despite the apparent availability of candidates, companies can’t fill specialised positions. What gives?
Upskilling on emerging technology is part of the picture, but this is more than just another skills gap story. It’s a wake-up call for how we approach IT operations and talent management.
Some context: the tightest segment of the talent market is highly skilled professionals with the talent, adaptability, and expertise to drive innovation in AI, blockchain, and other cutting-edge fields. These individuals are in high demand and can choose their employers.
To win them over, companies need to offer more than just competitive compensation. They need to provide an environment that enables peak performance and innovation. And that’s where Digital Employee Experience (DEX) comes into play.
Why DEX Attracts Top Tech Talent
There’s a misconception that “digital experiences” are only a segment of the employee experience. That’s just no longer the case. Work is digital now, especially if you’re remote or hybrid—but even if you’re in the office. You could be working four feet from a colleague, and you’re still likely to connect and collaborate digitally, at least on some levels.
In the tech space, “digital employee experiences as overall employee experiences” is even more accurate.
Here are some of the specific reasons a strong DEX makes for a more appealing work environment for tech professionals:
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- Streamlined workflows. DEX optimises and automates routine tasks, allowing skilled professionals to focus on challenging, high-impact projects. The move from reactive IT to proactive and autonomous IT means that IT is no longer a supporting function but a business unit that delivers business value.
- Data-driven insights. Real-time analytics help teams make informed decisions quickly, appealing to professionals who value efficiency and strategic thinking. Savings from hardware optimisation, software asset management, and cloud sizing also mean that budgets are optimised, leaving more on the table for strategic projects.
- Tool consolidation and modern workplace management. DEX solutions today offer more than just the ability to optimise employee experience. They also empower IT operations to manage the modern workplace with a single toolset, replacing multiple tools, saving money, and reducing the tech stack. Think… DEXops!
Here are some of the specific reasons a strong DEX makes for a more appealing work environment for all employees:
- Seamless remote work. In a post-pandemic world, top talent demands flexibility. DEX ensures smooth operations regardless of location. Employees no longer need to use VPN for updates, issues are resolved automatically, and employees spend less time raising support tickets—allowing them to focus on work.
- Freedom of choice. DEX provides a single pane of glass across multiple infrastructures, including VDI, Windows, Cloud PC, MAC, Chrome, and Linux—it really doesn’t matter. A single DEX tool can monitor and manage multiple platforms, reducing costs while empowering employees with greater choice.
Maximising ROI on Tech Talent
Once you’ve attracted top talent, DEX helps you retain them and maximise their impact:
- Rapid onboarding. Get new hires up to speed quickly with intuitive interfaces and self-service capabilities.
- Proactive issue resolution. AI-driven assistance helps identify and resolve IT issues before they impact productivity.
- Performance optimisation. Continuous monitoring and adjustment of digital environments ensure your team always operates at peak efficiency.
- Scalability. As your team grows or project demands shift, DEX allows for quick adjustments to support changing needs.
- Innovation enablement. By freeing up IT resources from routine tasks, you create more opportunities for strategic, forward-thinking projects.
Even in Tech, PeopleShould Come First
If you’re struggling to attract and retain the kind of talent you need, ask yourself why. Better yet, ask your current employees about their experiences and what would improve things. Don’t assume you already know. Your potential candidate pool is telling you with their choice to pursue your company or seek employment elsewhere. Compensation matters, of course, but before throwing more money at potential candidates, consider investing in tools and platforms that will make it worthwhile to work for you.
To be clear, DEX is not just about attracting skilled professionals; it’s about creating an environment where they can thrive, innovate, and deliver maximum value. That’s a win for them and for you.
To learn how the ControlUp ONE DEX platform can help you realise your employees digital experience, start a free trial today!