Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Steven Hua We’re the first to admit an obsession with evolving technology, innovation, and staying way ahead of the curve. We are actively working to transform the Digital Employee Experience Management landscape and know that leading-edge technology is essential to that aim.
But it’s not the only component. In a world where “legacy” technology is quickly becoming passe, ControlUp boldly stands out by blending advanced technology with the ultimate “legacy” tool: humans.
We’ve poured our hearts into our product and created a fantastic network of people who can share insights and gain a competitive edge. In addition to our built-in community of customers, team members, and partners, we’ve established what is quite literally the world’s fastest-growing DEX community. With more than 2,000 active members, it’s an explosion of thought leadership, dynamic conversation, real-time problem solving, and generous sharing of insights and best practices.
Plus, no matter how large our DEX community grows, we’re determined to have the best hands-on service and support available, with real humans who know what they’re talking about.
It turns out people have noticed.
When reading through a recent batch of excellent peer reviews for ControlUp Edge DX on Gartner, we keep seeing mention of our human elements. Here are a few snippets:
“ControlUp has strong customer service and support staff. There is also a strong community with a Slack group that is very helpful.”
“Control Up’s technical support and implementation teams are top notch.
“ControlUp post-sales support is incredible. I’ve never experienced the level of care from any other vendor I’ve worked with.”
It’s a good thing this is a blog, not a speech, so you can’t see us blushing.
But seriously, comments like these are amazing to see because we believe human excellence and technological excellence aren’t mutually exclusive; technology like ControlUp should be used to make work and life easier for people. At the same time, people should provide support and insights that make it easier to optimize great tools like ControlUp.
We’ve made a point of infusing a people-centric focus into our technology work. While it shouldn’t be a novel concept, it sure feels like one right now. Still, we’re happy to take the lead here. We’re an obvious catalyst for change in this space since our very purpose as a technology company is to improve digital experiences for people, no matter where they are or what they’re working on.
We do that by detecting, analyzing, and remediating issues without the user having to lift a finger—or, often, even knowing there was ever an issue at all. We do that by cultivating a community of customers and non-customers alike who help each other level up. We do that by cutting through the mountain of tickets facing the IT worker who just wants to finish up, log off, and take their dog for a walk.
We do it for the sake of all these people. Heck, we do it for that dog, too. Enjoy that walk.