Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Beau Dolinsky IT departments are dealing with myriad issues in their environments, from too many support calls to a lack of visibility across the entire IT environment.
Fortunately, DEX management tools, like the ControlUp ONE platform, exist to enable IT to deliver a better end-user experience. It helps teams move beyond the daily grind of tool juggling and reactive support to start preventing issues before they impact workdays and focusing on strategic initiatives.
However, with such powerful and feature-rich tools, it can be challenging to know where to start. What projects have the greatest ROI? What are the quick wins that will show the value of the new tool?
Introducing the ControlUp Customer Success Hub
To help you get the most out of your ControlUp platform, we are launching the new ControlUp Customer Success Hub! This tailored-to-you portal gives instant access to information specifically relevant to your ControlUp licenses, your unique tech stack, and the real-time health of your environment. This means you can see what matters most to you faster. It is designed to help you, our customers, get value as quickly as possible.
What Can You Expect From the ControlUp Customer Success Hub?
The Customer Hub simplifies your ControlUp experience with guided setup, direct access to your team and support, and tools to empower your staff and maximize your investment through continuous learning and a use case library. This centralized platform ensures you can quickly implement, effectively collaborate, and continuously optimize your digital workspace for maximum value. Here are just a few of the benefits you can expect from the Customer Success Hub:
Effortless Deployment and Configuration with Guided Resources
Streamline your ControlUp journey from the start. The Customer SuccessHub provides easy-to-follow user guides that walk you through the deployment and configuration of all ControlUp modules. Your team can quickly and confidently implement the solutions you need to optimize your digital workspace.
Seamless Collaboration with Your ControlUp Team
The Customer Success Hub offers a dedicated shared space for direct engagement with your ControlUp account team. Manage tasks, schedule meetings, and access shared documents and essential links – all in one centralized location. This enhanced collaboration ensures everyone is on the same page.
Empower Your Team with Integrated Academy Insights
Foster continuous learning and maximize your team’s expertise. The built-in Academy dashboard provides clear visibility into who from your team has started and completed ControlUp Academy courses. You can track progress, identify skill gaps, and empower your team to become ControlUp power users.
Unlock Continuous Value with the “Plan Your Success” Library
Go beyond basic monitoring and truly maximize your ROI. Explore our comprehensive use case library within the Hub, designed to inspire and guide you in leveraging ControlUp to solve key challenges and achieve your business objectives. This enables you to discover new ways to proactively manage and increase the value you’re getting from your ControlUp investment.
Your Direct Line to Support – Effortless Access and Complete Ticket History
Need assistance? The integrated Help Center provides a seamless experience for managing your support needs. Review your complete support ticket history for quick reference and open new tickets directly within the hub. Plus, enjoy the convenience of chatting with our expert support team in real time, ensuring you get the help you need when you need it most.
Make the Most of ControlUp Today
The ControlUp Customer Hub is now available to all customers! We are confident that this new portal, powered by EverAfter.ai, will help you maximize your ControlUp experience and realize the benefits of our powerful DEX software for your organization.
To start using it today, log in to your ControlUp ONE platform, click on your initials in the bottom left corner, select “Customer Success Hub”, and discover the future of customer engagement.
