Ten Tools Our Customers Are Replacing With ControlUp

IT pros need numerous tools to perform daily tasks. You need tools to view, control, and troubleshoot device and app issues. You also need tools to fix network problems, tools for unified communications issues, and survey tools to ensure continuous improvement and employee satisfaction. Not to mention that IT also uses many of the same tools as others in the organization, like search engines and spreadsheets, to manage, plan, and execute various projects.

Phew—that’s A LOT.

Don’t worry—ControlUp has you covered! Our digital employee experience (DEX) platform helps streamline work, speed resolution, and save money by delivering many valuable IT capabilities all in one platform. In this blog, we will discuss 10 common tools that our customers have been able to consolidate after they implemented ControlUp.

ControlUp features: The ControlUp DEX platform includes robust remote assistance features, allowing IT support to shadow or control any desktop remotely. You can see issues in real time from the employee’s perspective, streamlining troubleshooting and improving resolution times.

Remote Assistance

2. Vendor Tools

What they do: These specialized tools are provided by vendors for specific platforms or software and offer in-depth data and control tailored to the vendor’s ecosystem.

ControlUp features: ControlUp’s deep integrations with technology partners, like Citrix and ServiceNow, help streamline IT operations, enhance visibility and data correlation across platforms, and expedite ticket resolution. For example, our integrations for Citrix enhance monitoring and support for Citrix environments without switching platforms. Native ServiceNow integration allows you to move between platforms seamlessly and automate ticket creation, population, and closure.

3. Survey Tools

What they do: Survey tools collect feedback from employees on IT services, device performance, or support satisfaction.

ControlUp features: Employee surveys provide valuable insights into the digital experience and sentiment beyond performance metrics. Control Up has built-in surveys that can be sent to all employees or triggered by a computer event. You can specify who receives a survey, when, and the survey language. You then get a complete breakdown of responses, surveys sent, and even NPS scores to better understand and address issues with employee sentiment.

4. Search Engines and Chatbots

What it does: Search engines and AI chatbots help IT find information about issue resolution and prevention.

ControlUp features: Generative AI is built into the ControlUp platform, helping IT quickly find answers in vast amounts of data. You can create data visualizations of important experience metrics, view maps of unified comms caller locations to help root-cause problems, and correlate dissimilar data to address complex challenges, like Windows 11 readiness. In addition, the ControlUp AI-powered chatbot helps IT get better insights with simple, natural-language searches.

Learn more about ControlUp Survey Tools and AI Chatbot.

5. Network Tools

What they do: Networking tools help IT teams monitor, manage, and optimize network performance, security, and connectivity to ensure reliable and efficient communication.

ControlUp features: While ControlUp will not replace some of the specialized tools the networking team might use, the platform can resolve quite a few issues with Level 1 support and prevent escalations. ControlUp captures metrics from networks like home offices and coffee shops. It provides actionable insights into usage, latency, VDI/DaaS connections, and Wi-Fi signal strength to ensure employees can stay productive wherever they work.

Networking troubleshooting shows network usage, latency, and Wi-Fi signal strength

6. Patch Management Tools

What it does: These tools manage and automate software updates and patches to improve security and functionality.

ControlUp features: ControlUp enables IT teams to quickly deploy software patches, fix issues, and improve future remediation. It also continuously checks your environment to identify vulnerabilities, outdated patches, and weak configurations that expose your organization to cyber threats. IT saves time with autonomous or ad hoc issue remediation and can better understand the success of remediations with reports on progress and effectiveness.

Learn more about Patching and Vulnerability Management with ControlUp.

7. Spreadsheets

What it does: Traditional spreadsheets and planning tools are used for data analysis, calculations, and creating dashboards. They track important IT metrics, budgets, and facilitate strategic planning.

ControlUp features: ControlUp’s intuitive dashboards reduce the need to manually create reports, improving scalability for large data sets. You can easily view sizing and cost recommendations for VDI and DaaS environments, information about app and tool licenses and usage, and get full visibility into the Windows estate to help with migration planning. (And, for all the spreadsheet lovers out there, you can still export your data from Controlup!)

Learn more about IT Cost Optimization

8. Operating System Tools

What it does: These tools are built into the OS to help manage, monitor, and maintain device systems, helping IT ensure devices run smoothly.

ControlUp features: These tools are important for asset management and deployment but do not provide guidance for troubleshooting. ControlUp gathers performance data on metrics such as CPU, memory, and disk space. In addition, ControlUp collects information on active processes, stopped processes, services, and sessions. You then get actionable insights or can run scripts to troubleshoot issues and improve the employee experience.

Operating system troubleshooting

9. Application Troubleshooting Tools

What it does: These tools help troubleshoot app problems, like long load times or crashes, to improve performance and productivity.

ControlUp features: ControlUp gathers important application metrics such as load time, performance, install base, and recent crashes. It also proactively informs IT about the applications that are giving employees the most problems. When a fix is discovered, the platform provides a way to remediate the problem ensuring employees stay productive on the tools they use.

10. Automation Tools

What it does: Myriad IT tools exist to automate many different IT workflows. They can streamline processes, reduce human error, and save time and money.

ControlUp features: ControlUp’s rich feature set can automate many manual processes, streamline workflows, and optimize the digital experience. With ControlUp, you can reduce ticket volume with autonomous self-healing, get better user feedback with automated surveys, and send alerts for system outages or slowness. The platform offers built-in automations and custom scripts, so there is no limit to the manual processes you can automate.

Learn more about automations on the ControlUp DEX platform.

Conclusion

Instead of juggling many different tools, ControlUp provides a single platform to address a range of digital experience issues. This integrated approach reduces tool sprawl, minimizes training requirements, and cuts down costs associated with managing multiple platforms. The built-in and customizable features empower IT to proactively monitor, troubleshoot, and optimize the user experience and simplify the tech stack to increase productivity and efficiency.

Additional resources:

Consolidate IT troubleshooting tools

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