Three Principles of Digital Employee Experience

When thinking about digital employee experience, I often use the analogy of an airplane. Everyone gets on the plane at the same time, they sit in the same type of seat, get served the same snacks, and get off at the same time, in the same place.

However, the experience of individual passengers can vary greatly. Does the seat not recline? Did the person next to you not connect their headphones, but think they did? Does the drink cart keep bumping your elbow?

Your experience is impacted by the price you paid for your ticket, your general expectations of the flight, how well you slept the night before—and on and on. It’s a comparable situation for how employees experience their digital tools. The device and apps might be the same, but the experience is vastly different.

Much like flight attendants on an airplane, IT teams face the daunting challenge of ensuring the best performance across diverse environments and diverse user needs and expectations.

ControlUp’s digital employee experience (DEX) approach centers around three principals: Collect, Connect, and Correct. This framework offers a comprehensive solution to streamline IT operations and enhance user experience.

Collect the Data

Effective DEX management relies on a solid foundation of data. At ControlUp, we collect real-time metrics every three seconds, giving IT teams comprehensive visibility into the security, health, and performance of devices and applications. This allows IT to rapidly identify issues, make well-informed decisions, enhance performance, and ensure a seamless digital employee experience.

• True real-time data collection every three seconds: Identify issues faster than ever with industry-leading visibility into system performance.
• End-to-end visibility across any desktop, any application, anywhere: Boost efficiency and experience with comprehensive monitoring and management.
• Continuous monitoring of metrics that matter: From apps to security, find and fix issues for better performance and experience.

Connect the Dots

In a world of a distributed workforce collecting terabytes of data from a variety of operating systems and applications, IT needs help to connect the dots to find security issues and root causes of problems affecting the digital employee experience. With informed decision-making and proactive performance management, IT teams can make well-informed decisions about the digital environment.

• Automated and proactive issue resolution: Address problems before they escalate, ensuring uninterrupted productivity.
• Optimized performance and IT spending: Maximize resource efficiency, reduce costs, and enhance overall system performance.
• Reduce risk and increase compliance: Protect the organization from cyberattacks and ensure adherence to legal and ethical standards.

Correct the Course

Identifying issues is only half the battle; the challenge lies in correcting them. ControlUp not only highlights problems but also provides actionable insights to turn troubleshooting and remediation into a proactive, automated experience.

• Automated and proactive issue resolution: Address problems before they escalate, ensuring uninterrupted productivity.
• Optimized performance and IT spending: Maximize resource efficiency, reduce costs, and enhance overall system performance.
• Reduce risk and increase compliance: Protect the organization from cyberattacks and ensure adherence to legal and ethical standards.

Conclusion: A Game Changer for IT Operations

ControlUp’s Collect, Connect, and Correct framework is a game changer for organizations looking to optimize their IT operations. By leveraging real-time data, seamless integration, and proactive solutions, IT teams can enhance performance, improve user experience, and drive business success.

As the digital landscape continues to evolve, adopting innovative solutions like ControlUp will be crucial for staying ahead of the curve. Are you ready to transform your IT operations?

Don’t wait, get a demo.

Jeff Johnson

Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.