Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
Get ready to revolutionize your IT management with the latest Edge DX updates! Imagine effortlessly pinpointing the cause of system crashes, swiftly addressing frozen applications, and maintaining seamless remote support even through disruptions. With these new features, Edge DX isn’t just keeping up with your needs—it’s anticipating them. Dive in to discover how these enhancements will transform your workflow and elevate your team’s productivity to new heights.
Windows 365 Support
ControlUp now supports Microsoft Windows 365, Now IT teams can ensure optimal performance and a seamless user experience for employees using Windows 365. With real-time insights into key metrics like CPU usage, memory, and network connectivity, IT teams can quickly identify and resolve performance issues, minimizing downtime and improving productivity. Additionally, the expanded support for Windows 365 helps organizations better manage their remote work infrastructure, making it easier to support a distributed workforce and leverage cloud-based solutions effectively.
Figure 1, Edge DX support for Windows 365
Read more: ControlUp Support for Windows 365
ChromeOS Support
ControlUp’s added support for ChromeOS lies in its ability provide real-time insights into key performance metrics and enabling quick troubleshooting and remediation, IT teams can ensure that ChromeOS devices, including Chromebooks, operate efficiently. This leads to reduced downtime and a better user experience, which is crucial for maintaining productivity. Additionally, the support for ChromeOS is particularly beneficial for businesses using virtual desktop infrastructure (VDI) and cloud-based applications, as it ensures these environments run smoothly and securely, contributing to overall business efficiency and cost savings.
Figure 2, Edge DX support for ChromeOS
Read more: ControlUp Support for ChromeOS
Granular Control Over Agent Updates
Edge DX ensures that agents on devices are always up to date with minimal manual intervention through its auto-update feature. It regularly checks for new versions and can be configured to automatically update the agent. The latest enhancement to Edge DX is the gradual agent installation, which distributes the updated agent across devices over a configurable period of 1 to 30 days. This feature helps to ease bandwidth congestion, providing a better digital employee experience for everyone.
Figure 3, Agent deployment control
Automated Crash Detection & Analysis
Edge DX offers comprehensive monitoring and alerting for system crashes (BSOD). Previously, IT teams could use scripts to gather more information from memory dumps, but that was manual and time-consuming. Now, Edge DX takes this a step further by automatically detecting BSOD events and identifying the specific drivers, modules, and versions responsible for the crash. This advanced capability enables IT teams to resolve issues more quickly, boosting productivity for both IT staff and employees.
Automatic Remote Session Reconnect
Remote Control has transformed IT support by enabling swift issue resolution and effective training through remote access to user devices. The latest enhancement to Edge DX is the remote control reconnect feature, which automatically re-establishes remote sessions if they are interrupted by a reboot, network change, or poor connection. This innovation removes the guesswork for IT teams, allowing them to immediately know when a device is back online, thereby speeding up troubleshooting and remediation processes.
Figure 4, Edge DX remote re-connect
Nonresponsive Application Detection
Applications are the heartbeat of modern business operations. Edge DX has been pivotal in detecting and alerting IT teams about application crashes, providing detailed insights into their frequency and timing. New to Edge DX includes detection and alerting for applications that freeze or hang. With its advanced foreground application monitoring, Edge DX logs critical details such as the application name, version, and duration of non-responsiveness. This empowers IT teams to assess the productivity impact of these issues and swiftly implement solutions, ensuring seamless business continuity.
Windows 11 Readiness Reporting V2
The current Windows 11 readiness report in Edge DX evaluates devices to determine if they meet the upgrade requirements for Windows 11. It specifies which devices can and cannot be upgraded, along with basic reasons for ineligibility. Edge DX now offers a more detailed Windows 11 readiness report. This enhanced report provides insights into how many Windows devices in your environment are eligible for an upgrade, detailed reasons why certain devices do not meet the upgrade requirements, and the cost of extended support if you do not upgrade those devices.
Figure 5, Windows 11 readiness report.
Read more: Assessing your Windows 11 migration progress got even better
Insightful Employee Surveys
Edge DX sentiment surveys enable you to collect feedback from employees regarding their digital experience. You can design custom surveys, distribute them to users, and analyze the results to gain insights into employee interactions with IT systems. Now, Edge DX allows for direct feedback with the employee identity when providing tailored support or solutions. Often, employees offer more thoughtful and constructive feedback when their identity is known, resulting in better survey insights.
Figure 6, Non-anonymous surveys
To learn more about how these exciting new features in Edge DX can revolutionize your IT management and enhance your team’s productivity, contact ControlUp today. Our experts are ready to help you leverage these enhancements to optimize your digital employee experience and ensure seamless business operations. Don’t miss out on the opportunity to transform your workflow—reach out to us now!
Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.
